OPSM Hornby

Amazing young man who took care of me today.I suffer from anxiety and he made me feel very comfortable.Highly recommended.You need more staff like this one.Sorry,forgot his name.

Absolute garbage workmanship and equally as pathetic customer experience. Have emailed them through their website Contact Us page for a refund 3 days ago and still no response or acknowledgement. Got the glasses end of May 2021, have only been able to wear it for about 3 weeks since. The staff here were pretty shady from the point of me receiving my glasses. Glasses were ready in about a week, so they seemed pretty suprised about that. I took it back the same day, complete fishbowl effect, a conversation behind closed doors between the floor manager and optometrist, then I was told to try it for 2 weeks to adjust then bring it back if any issues. Tried for 3 days, just got headaches and no change, the lenses were completly wrong, which they essentially admitted when i had taken the glasses back and was told the technician had cut the lenses from the wrong part of the blank or something and the lenses were extra curved. Eye exam was redone and matched closer with my existing glasses, dont know why, did they even get that wrong the first time? Got new lenses, still felt fishbowled, but less. About a week later one of the lenses just popped out by itself. I left it alone as I just kept using my existing, far superior glasses, which I had made 5 years ago by their better known competitor, then got stck with the lockdown. Took it back last week, got the lens put back in, and its jutting out of the frame at two places i didnt realise it before but i guess the lens is too curved for the frame. The lens just cane off again, managed to save the screw this time, though its a different colour to the original black; they coyldnt even get this right. Anyway, I want my money back, these glasses arent worth $510 i will be paying for it, nor the money already paid. I regret ever coming into this store, should have gone to.... Ironically, when I came in to get the lens screwed back in, I wanted it done urgently as i had to go back to work, but tbey said 30 mins wait time, but told me to go around the corner to specsavers ifvi couldnt wait. I really wish now that I had gone tbeir in the first place.

Super service. The staff were just great to deal with.

Great service. I Broke my frames Saturday received my new ones Thursday.

Friendly helpful staff. Great range of frames. Always clean and tidy. Very pleasant experience all round.

I had a very good experience with Optometrist Paul Limbert whom conducted various eye screening tests for my annual check up.He also recommended źan Eye Specialist for me as a follow up of his findings.Regards Ann Burton

Fantastic staff member Jess and the practitioner Michelle at the Hornby store were amazing, friendly and knowledgeable, very helpful while trying on frames and professional, this was my first visit to an optometrist and they made it very enjoyable.

Very good service.All staff were friendly and helpful

Went last thursday for appointment, great experience. Very helpful, polite and helpful.

Excellent service and wonderful staff. Very accommodating to find the best option for me