Pascoes The Jewellers

DO NOT BUY JEWLLERY HERE!! We bought 2 rings that were supposed to be ''engagement'' rings and we were told it was real silver lol, WELP they both turned our fingers green hahaha. We were told that it might be the medication or the type of lotion we were using on our hands. They also claimed there was a scratch after only wearing the ring ONCE for about 20min before our fingers went green. They also broke the law in accordance to the consumer rights, so I've put in a request to the tribunal and I can't wait for them to lose their license soon lol. The funniest thing is they let me return a ring only a few days before this incident lol so the inconsistency is ridiculous!

I just walked into Pascoes Eastgate mall. I have been buying all my jewellery from them since 2016. Today was the first time I came across this very rude staff. First of all I asked her if I could see a stretchable strap watch .when asked for rose gold she said that's all they have. Later when showed her photo she brought it from inside. Well no complains there. Wanted to buy rose gold one. Asked if strap could be adjusted ,,very rudely said no because I dont know how to do it. Rather go buy from somewhere else. Nil customer service experience...

My purchases at Pascoes eastgate, has always been satisfactory, but today I met with a very rude staff member, she had a stroppy attitude , and no patience towards my hearing impediment. A most disappointing visit.

Terrible customer service wont be buying my gold bangles from the East gate store

disgraceful service. Took a necklace to this store to get assistance with unknotting a very fine chain, left the store to run errands while the storeperson was unknotting. I came back to the store and when he handed it back over to me it was shockingly obvious that it was a completely different chain! upon questioning this, his manager denied that the chain had been swapped and repeatedly lied to me. I reached out to a seperate branch in Christchurch where the regional manager got in touch with the store in which case the manager of Eastgate continued to lie about the conditions of the chain. Issue was not resolved and I was told there was nothing that could be done. Disgusting behaviour, will not be returning to any Pascoes store in the foreseeable future.

Just want to say a big thank you to symone I was looking to buy a watch and when I entered symone Ade me feel welcome and was very polite and has a very strong customer focus ,I left only to return to purchase a watch and other items as she had a trainee badge on but I will definitely go back to buy from symone again as I am in retail aswell and it's not a easy job keep up the great work symoneRegards Mark

Great place to shop ..friendly staff

Great customer service! I was in on the weekend and the staff went out of their way to be helpful, they were friendly and professional! I will happily go back again.

no service when i did get it it was rude

Very Friendly people especially the supervisor she help me a lot I am so happy thank you