The Baby Factory
54 Reviews
- Friday9 AM–6 PM
- Saturday9 AM–6 PM
- Sunday9 AM–6 PM
- Monday9 AM–6 PM
- Tuesday9 AM–6 PM
- Wednesday9 AM–6 PM
- Thursday9 AM–9 PM
About the Business
Baby Factory | The Baby Factory Online Shop - baby products at affordable prices! The Baby Factory stocks a huge range of baby products and accessories online to fit every budget, including cots, bassinettes, car seats, strollers, toys, nappies, bedding, clothing through to size 7, and nursery furniture.
Contacts
Website
Call Us
+6492810581
Northwest Shopping Centre 7 Maki Street, Massey, Auckland 0614
Hours
- Friday9 AM–6 PM
- Saturday9 AM–6 PM
- Sunday9 AM–6 PM
- Monday9 AM–6 PM
- Tuesday9 AM–6 PM
- Wednesday9 AM–6 PM
- Thursday9 AM–9 PM
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- NFC mobile payments
- Credit cards
- In-store pick-up
- In-store shopping
Recommended Reviews
Louise
19.10.2023
The Baby Factory
Popped in the other day and must have been in the store browsing for at least half an hour. No other customers and I was not approached once by either of the ladies behind the counter.
Tanz & Charli
17.10.2023
The Baby Factory
The staff member I dealt with was lovely. Full price items can be pretty pricey, but they also had some good markdowns. Quality is good.
Georgia Farmer
05.10.2023
The Baby Factory
I went in to buy a baby bendy ball. I asked the ladies if they had any in stock and they said no, so I settled on a different toy. As I was leaving the shop I found a whole bunch of baby bendy toys so I grabbed one and went back to the counter to ask if I could be refunded for the toy I had just brought and then buy the bendy ball I had originally come in for. The lady then said they cannot offer a refund (even though it says on their reciept their refund policy which I well and truly was in grounds for). Very unhelpful, will not be shopping there again.
Kaz KW
21.09.2023
The Baby Factory
Every time we shop there, the ladies are more interested in chatting to themselves than helping customers. When I asked for help, they’re never overly helpful either, couldn’t recommend alternative products to ones they didn’t have in stock and felt like they just wanted to go back to their gossip session.
Sue Dunn
20.09.2023
The Baby Factory
Northwest branch had the perfect co-sleeper we were looking for. The lady who served us had a nice chat with us and provided some reassurance for my pregnant daughter. Helped us choose stuff without being pushy and let us use the shop trolley to get the box to the car. 10 out of 10, wish I'd got her name but she knows who she is. Thank you so much
sheeba lamba
04.09.2023
The Baby Factory
This store is so convenient and the location is just superb. Staff are are polite and friendly. It's very well equipped and the display and layout is great. Huge variety. Also it's a great value for money especially during the sale season. Definitely a must for people with little ones.
Lydia Li
23.07.2023
The Baby Factory
The baby factory Northwest, very rude customer rep . Not allow to touch anything otherwise you have to buy it. the older madam shouted to my 3 and 6 yrs old kids saying not allow to touch the book. And my little 15 toddler bite the rear of paper package and She shouted to me saying You Have To Buy It ! . I totally understand there maybe some rules but the attitude she has is totally Rude and unacceptable. will never ever go their shop again.
Sunil Kumar Reddy Buddala
21.07.2023
The Baby Factory
Very bad customer service. We bought some clothes but one of the item didn't get discount. We asked the lady it's more price and we don't want it. She said, she can't return money. Which is ridiculous.
Kris Maruzzo
19.07.2023
The Baby Factory
I had a positive experience with this store and the staff at northwest. Offered the best price in the market for the breast pump i’m after and also hassle free warranty claims when the battery started playing up. The manager, Marilyn, is a very nice lady. Talked me through what i needed to do and got in touch with medela for me and sorted it out in no time. Awesome experience overall.
G G
16.07.2023
The Baby Factory
Unfortunately The Baby Factory didn't have what I was after (a tuxedo/suit for a 2 year old). HOWEVER, the amazing customer service here lead me to another store where I was able to find exactly what I was after thanks to their recommendation. I commend their product knowledge (saved me from trawling the store to no avail) and going above & beyond to help me find what I was looking for.
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Northwest Shopping Centre 7 Maki Street, Massey, Auckland 0614
The Baby Factory