Senior Services

I am a regular at MSD senior services at Henderson as I take my grandmother to see her case officer. Yesterday (Monday 28th of November, 2022 at around 4pm), I saw the worst treatment any senior member of the community could ever get!!I saw an elderly indian couple who went to the MSD senior services desk between 4pm (unsure of the time) and asked the receptionist for some assistance. I could see that they had some questions as they had some forms they'd filled out.The white receptionist lady screamed at them on top of her lungs I DON'T UNDERSTAND WHAT YOU ARE SAYING. I CAN'T HELP YOU HERE. YOU NEED TO SORT YOUR THINGS THEN COME BACK". We were not even inside the senior services desk and heard her all the way outside the lobby. I thought someone was causing trouble inside and saw this lady screaming at the elderly couple. The security was just standing there blankly. Others looked away like nothing happened.I could see that they were in tears and walked out with all their forms.I wish I could understand what their situation is/was. This is the most disgusting attitude I've ever seen especially to our senior citizens.I've given 1 star for all the good staff that I've come across but I am so shocked to witness this attitude.MSD