The Beauty Loft Day Spa

I bought a voucher for my partner to get a mani-pedi done as a gift prior to our wedding. A day after getting the mani-pedi done, she returned to the store to give the store feedback on how the manicure changed in a matter of a few hours and got worse over the next 24hrs. It started to get all bumpy, swelled up and didn’t look good. Apparently the gel wasn’t dried correctly. My partner requested if the manicure could be corrected as not only was it not done well, but also because it was for an important occasion, her wedding! The staff in store treated her terribly, to the point she ended up in tears in store. They ended up trying to redo the nail after making her cry and ended up breaking one of her nails while over filing it. They claimed that the nail was too weak and hence broke. She left the store in tears. Who does this...Regardless of whether a customer comes in with a voucher or pays the full price, you treat all your customers the same. That’s customer service 101 in any business. Not only is the level of skill of certain staff members terrible, but also the nature of customer service absolutely appalling. ‘Zero’ empathy / problem solving abilities.I wouldn’t recommend going here for any sort of a relaxing treatment.

I was gifted a voucher for a 2hour pamper session and it was so lovely. The 2 ladies working yesterday were so welcoming and polite. The day spa was lovely and clean and very calming. Thank you so much for well needed massage. I really appreciate it. Also they helped me choose the right creams and cleansers that they used on my facial so I could do it at home too. Thanks again ladies. It was well worth traveling all the way over from Kawau Island. Many thanks. Highly recommended.

I love my first time experience here for a Lash Lift and Tint. Sammy did a great job! I will definitely be coming back in 5-6 weeks to have it done again. Thank you.

Very bad experience.Need to inform the customer if the 1hrs is not enough for full body massage. Also if the customer is taking 1hr you should be giving equal time to upper and lower body. Upper body was focused so much that the lower body just got 15min out of 1hr. Totally unfair. Did find it worth the money spent.Lady on the reception was very rude.Never go there for massage.

Very good experience, professional and great massage techniques

We were given a 2h couple pamper package as a gift. Booking online for couples is impossible so I called and had to leave a voice message. My call was returned the same day and an appointment was setup. There is no dedicated parking for the spa and during the week all close parking is charged for. The staff were pleasant and courteous and the atmosphere was superb. I thought the single heat pump / air con was working overtime and not adequate for the place as it was still quite warm. All in all, I would make use of this spa again.

All of them are very professional and very friendly, especially Maya who is the one who attended me the last times!! They have good treatments! 100% recommended!!

Clean, tidy and professional. My mum absolutely loved her surprise massage and facial. She highly recommends!

Wonderfull day spa. Pleanty of luxury surrounds, 5 star massage

My partner thoroughly enjoyed her massage earlier this month. The lobby plays relaxing music and is separated from the massage area, which is good.Rooms are closed off and ensure that guests enjoy a private and peaceful massage. Staff were friendly and prices were reasonable, when using the appropriate vouchers.