Papatoetoe Family Doctors at The Health Hub

Best family doctors, these guys are awesome, changed my family doctor of 10 years to this place, and I honestly am so much happier with all the professional advice and service that I’ve gotten, 100% 5 star, especially to Doctors Tej,Update: I just spoke to the NICEST person ever on reception at 1225, thank you so much, you just reassured me that you guys are honestly the best people around , the doctors and reception staff, you guys rock!! 100% recommendations from me to anyone wanting to join, you won’t regret it. Thank you again guys.

I enrolled to this medical centre since i moved to Auckland from Christchurch. The medical team is very professional and dedicated to their work. I really like how the doctors really listen and provide thorough medical treatment to their clients, and also give health tips and education. Im really looked after to this medical centre, special mention to my doctors, Dr. Karl and Dr. Tej, and also to the practice nurse irene.

Excellent medical practice with superior management and IT systems, not to mention they have a wonderful team who genuinely cares about you and helps you improve your health. Dr Diane is amazing! I am so thankful to have found them after doing my own research - it's the best move I've ever made!

Amazing work, booked my son in today we just enrolled today got an appointment straight away. Amazing work from the receptionist. Thank you so much !!!. Our old doctors was sometimes 4-3 week for an appointment.

Shout out to Felicia, their awesome Practice Manager. She went above and beyond to help me out even before I was enrolled. I always believe that the quality of admin is a good reflection of the organisation as a whole. Dr Lira is also wonderful. I will not be going elsewhere.

The doctors are the best and so professional. The staff are great, they make you feel so warm and welcome. I referred a friend and she’s so grateful to receive the care she is getting now than her old doctors. she said it was the best decision for her and he family to transferred to Papatoetoe Family Doctors.

Dr Cole has been my doctor for a long time now, he is very experienced and helpful. Had a severe medical incident a year ago but his knowledge of medicines etc was very good and has gone out of his way to help with with all of my issues.

My mother had been discriminated against for asking for a refund by the practise manager on the phone and told it was winz who paid it, basically telling her it tax payers money and they couldn't do more than $20 which wasn't the exact amount she had in arrears, even though my mother explained to her that the money that gets redirected to the doctors is a portion of her benefit, to help pay her doctors, the support of living benefit payment, she was still ignorant to it and basically was gas lighting my mum and sister.Before this even happened we had a meeting with the practise manager and doctor as well another health care worker to be able to get our health issues on track and while that happened, I was feeling very sick and nauseous, so my sister told them that she would get back to them by Friday with an answer from her, my family and I.Not to mention my sister was very sick too and was trying her best to go along to this meeting even though she felt at her worst, which ended up in her getting back to the practise manager the next Tuesday about answer from her and our family, because she was too sick, come to find they pulled out because they thought we weren't going to do it not even giving us a chance to respond even though they know how bad our health issues can be and not to mention they also said that if we couldn't get through the goals to get our health on track that we might as well find another surgery.Started out as if they were very caring but got very biased later on, ignorant and two faced, was told it was okay to even put payments of $5 a week for the appointments to make them affordable by the practise manager yet the same practice manager brought our entire familys bill up in the conversation in the phone call that happened yesterday with our mother and none of us consented to have her talk to our mother about our bills violating our right to privacy of that nor was it relevant to the conversation but rather used in discrimination against our family.They discriminate against people who are with work and income on a benefit and don't like to help if it comes to any winz forms really.Wouldn't recommend.

Recently enrolled and missed an appointment due to family issue. Notified that I would need to pay a penalty fee if I miss it but did not tell me how much the fee was. Got hit with a $45 penalty fee. Still was told I have to pay $45 enrolment fee as well. Not very good service. No one off goodwill gesture or decreased penalty fee amount for new enrolment. Was planning to have regular appointment with this medical centre but will now be going to different family doctor.