Ignite Fireplace Studio (New Zealand)

Wow'

The team at Ignite fireplace studio have been fantastic. As per previous reviews we had a bad experience with the previous owners but since this team has taken over everythying has been smooth. The new owners are honest and reliable and supplied our fires at cost due to the experience with the previous owners. They didnt have to do this but did in it good faith. I wouldnt hesitate to purchase any future fires with these guys. Thank you very much for the great service and helping us out

Good location easy parking great staff

Hi , We dont normally do a review" as such but i really just wanted to put this in writing because we are so happy with this product and this company. We have had a Real Fire (3 burner 1200) for about 18 months now. We love it. We love the look of the fire

Long warranty period is the biggest advantage.They have many options to choose from whether it’s indoor or outdoor. They understand your requirements and suggest a good choice.Getting back a refund has taken a long time and wasn’t a good experience. It would be good, if the customers are communicated well about the process and reasons for delay, if any.

We went to Ignite fireplace studio to look at their range and bought a 34 inch dimplex prism electric heater. The heater is now installed and we love the look of it, we would recomend to anyone to go see Lisa she gave us great service. Thanks Lisa.

You can't beat their expert advice and Ignite's customer service is 10/10! Thanks Sam (lord of the fires).

My wife and I have purchased fires for four properties since 2001. Every time the same great experience hence us returning.We have just purchased another fire and their product offering has widened which we were impressed by. Will buy again on our next build.Tim

Very disappointed with this company. We have been a good customer, we paid for 2 fires for our renovation. We had one installed ok. The second was an outdoor fire, which we paid for in full but didn't take delivery until we were ready. Our landscaping plan genuinely changed and we no longer required the outdoor fire. We hadn't taken delivery and asked if we could get a refund, we were happy to pay a fee for this but were told NO we had to take delivery. They had our $8000 for 5months but were not prepared to refund whatsoever. We thought we were a valued customer, but sadly no. We are now faced with having to try and sell the fire - still in the box. Would not recommend.

Very friendly and helpful staff