North Shore Hospital

Lovely staff, friendly and attentive. Obviously very busy but not letting it effect the care they are giving me and other patients. Orthopaedic surgeon Josh was professional and friendly and I was made to feel at ease by the surgical nurses and anaesthetic staff. Lovely window view in the Cullen Ward aswell. Food has been tasty in both short stay and the Cullen ward.

Definitely a 0 star for the service they gave me on the 5th of March 12am to 3am. I was in 10/10 pain and was struggling to breathe or sit still because my body was in agony with severe fever, overdose, and possible tonsillitis. All the nurses had absolute no empathy whats so ever and did not even bother to give me pain relief after I walked up to them and asked for pills which was just sitting on the desk. Took my blood sample then waited 2 hours and no notice was given unless we asked and resulted in going home with little to no help. Horrible staff, rude customer service from 3 Filipino nurses. I was also almost vomiting outside and rolling on the ground because the pain and nausea was very strong and all they did was put me in a wheelchair inside and measured my heartbeat after going outside again to try vomit. I do not recommend anyone who is in severe pain to go to the emergency center and recommend going to Starship or the Auckland city hospital.

Having had a bicycle accident on Waiheke and needing emergency care and surgery, I received amazing care from everyone involved with me, especially the staff on ward 9. As a senior nurse from England I am very impressed with the service. I might apply for a job!! Thank you

Just want to acknowledge the nurses in the gynae ward for their care while I was in there two different times over the last month. I especially want to mention Nurse Charlotte while I stayed, both times she was so genuinely caring and is a credit to the hospital. I felt really listened to and you can tell she genuinely cares about her patients so please pass this on to her, (she will probably remember me as the dog groomer who unfortunately ended up having covid the first time I was in which prevented my surgical procedure from going ahead so I had to come back a few weeks later to have the surgery). All the staff I had dealings with both times I was in were amazing, the doctors orderlies etc and made me feel safe and looked after. Thanks so much!Hayley.

I take my hat off to Caroline the receptionist who was working today Saturday 07/01 on front desk upon main entrance. Lovely service and welcoming and also very helpful. Thank you for keeping us calm and making it a smooth entrance.I also would like to applaud Jonie the RN at Surgical ADU on ground floor who was very attentive, communication was on point, friendly and made us feel at ease during our mothers stay at hospital. Thank you for your amazing work and heart for our people! And for always keeping us in the loop on what was happening or what was about to happen next.

Thank you to the surgeons who fixed my mom’s hips, and my doctor for assisting me with my psoriatic arthritis. Of course there are communication delays, cancellations and etc, but the medical system in NZ is hectic and most staff are trying their best with what they have

Today is my last day in North Shore Hospital, I do not know how or where to express how thankful I am to the doctors, Nurses,cleaners, helpers to everyone !! Thank you to all of you, thank you for working hard and saving people’s life. I appreciate you all. Thanks and god bless.Ana

My dad admitted to Emergency last week due to heart attack but got vein infection. Nurse in this department lack proper training on knowledge and skills to practice strict aseptic techniques. The Kiwi India nurse was very arrogant and racist towards my Chinese step mom. Hospital should take feedback seriously.

July 2023I have been coming to the Cardiology department for 10 years. The frequency of my visits have been at 6 and 12 month intervals. I have always felt that the staff in this department were friendly, professional and caring on each occasion. My cardiac condition means that I will continue to visit here for a while longer. I believe that they staff are doing their best to keep me in a healthy state. Therefore they are part of a competent team keeping me in the best possible state of being healthy.

If I could I would leave a 10 star review. Following a compound fracture I have been here 4 nights and had 2 surgeries. Without exception, every staff member I have come into contact with - whether it be cleaners, orderlies, technicians, theatre staff, doctors, surgeons, nurses, catering has been absolutely outstanding. I feel incredibly fortunate to be in the hands of such professional, caring medical teams. I have mentioned this to a few, and have received a 'thank you but it's just my job' response. Well it's not just your job - the way you do it with such care and grace, when patients are at their lowest points, that makes the massive difference. Thank you for the amazing work you do.I have been shocked by how some patients speak to your staff and witnessed (on a previous visit to ER with my father) your staff being physically threatened. Whilst I understand hospitals can be pressured environments and resources are limited, verbal or physical abuse should never be tolerated.