Merchant 1948 The Crossing

Went in on Saturday and bought a pair of $300 shoes then when I got them home the heal was not glued correctly so I took them back on Sunday to swap them over. The girl was not helpful at all and was new so didn't know what to do so told me to come back on Tuesday. After a lot of guidance from me about what she could do she phoned the manager and offered me the ones off the shelf, which I didn't want. The only heal that was not glued was the left so I suggested that I just swap the left but no that couldn't happen either, so I left with my defected boots, emailed customer service, who responded with I will let the regional manager know so that we can do better in the future" and I am left with defected $300 shoes that I had to glue with no assistance from the store and still haven't even heard from them

Nice store, nice selection of products