TreasureBox

Obvz not 5*- cos that’s not the market they’re chasin. And one does have to question their choice of location: was it a strategic biz decision?- I guess it’s not that bad- 12km cruise on the highway, kinda relaxn.But in all other respects- they nailin it: showroom clean and tidy. Ordering system pretty clever. Well planned & thought out warehousing.It’s the budget conscious range of stuff that they into, but if that’s wot yr lookin for, then these guys look like a trusted supplier

What a shocking company! We bought a gazebo case to go with the gazebo we bought from them. Straight out of the box the case is soo dirty and got rust on it! And they said maybe we made it dirty so they can't refund or exchange it. Excuse me! That's soo insulting and we are furious! Never experienced anything like this in NZ! Clearly they haven't ironed out their supply chain quality control! And to suggest that we made it dirty is just outrageous. We just took it out of the box! We haven't even used to gazebo as well! Avoid this company!

Nice biggish show room with good variety of products. Helpful friendly staff and pickup no problem

Has been a returning customer for few years now and always love what I am getting from here. Cheap but worth the amount paid. Recently got a kids bed and mattress, pickup is quick and easy, the warehouse guy helped me load on my car. The bed, my daughter loves it and the first night she got it, she slept on it. Definitely recommended

I was hesitant to order after reading reviews but decided to go in person as it seemed most issues had to do with shipping rather than the products themselves. I purchased a bed frame and was able to pick it up with only a short ten minute wait. The frame was sturdy and easily constructed. It isn’t fancy, but this isn’t going for fancy! Solid, decent price, good customer service.

Omg, the customer service us not good at all and definitely needs a manager there.I ordered 2 products online to pick it up,piad for them too, but when I went to pick up 1 of my products,I was told there was a computer glitch and it was sold out, so we had alook for another one but there was only one with 3 shelf like the one I had purchased I asked if they could match the price as it wasn't my fault but she said she didn't have the authority to approve that so I asked for a manager to which she said there wasn't one. I drove 45 minutes to pick up my purchases to be told they weren't available and they wouldn't match the price. Not happy at all.

Made a spontaneous purchase and I'm actually happy with the results! I got a tallboy and a side table - didn't take me too long to assemble. Stumbled into a small hiccup trying to assemble my side table so I emailed the support team. They were very helpful and even sent a video for instructions. Overall happy with my experience!

The worst customer service I have received in New Zealand. We ordered and paid for a bed frame online. 2 Weeks later we received both a text and an email to say that our order was ready for collection. We then drove 45 minutes to the warehouse to collect it. The lady on reception gave us a confirmation slip and receipt and told us to wait until our order number was called so we could collect it. We waited for 30-40 minutes to then be told they do not have the product in the warehouse and apparently both the confirmation email and text was sent in error. If that was the case, why then did the lady on reception confirm the product was there on our arrival and then make us wait more than 30 minutes. It is obvious they oversold the product but did not want to admit it. They then tried to exchange the item with a different product that was noting like the one we ordered. We declined and asked for a refund. We paid by credit card, but apparently the money could not be refunded back to our card. If you accept credit card but won’t refund money back to them when things go wrong, then you either shouldn’t accept them in the first place or you need to state it on your website. We then gave a bank account number from one of our different bank accounts so that the money could be transferred as they could not refund the money back to our credit card. I was given the contact details of the manager as i was obviously not happy with the servive. I called and left a message but she never got back to me. Not surprising but even more disappointing. A wasted 1.5 hour round trip, plus the time we were there, fuel wasted, and left empty handed. Avoid this company at all costs. Terrible service.

I've purchased 2 items from Treasure box. One is a major purchase where I had to deal with a faulty product. Treasure box weighed up my situation and delivered another one completely free without the usual return.I am so impressed by their level of professionalism and dedication to fair customer service. Communications were consistently kind and thoughtful, leaving me feeling highly valued and completely looked after.I trust Treasure box will always do the right thing by their customers.Please consider this Treasure box review of the highest recommendation...

Drove an hour to view something at their showroom that I was keen to buy, but was told I wasn’t able to view before purchase.Seems pointless having a showroom if they won’t let you look at what your buying, definitely won’t ever buy from there in the future.From what I saw it looked like stuff from AliExpress, may as well by from them and take the gamble at a lower price.