Copthorne Hotel Auckland City

Staff were so helpful, and helped to make our stay memorable for their customer service. Even after we left and we realized we left something in the room, they forwarded it straight away. Thank you.

Copthorne Auckland did not meet expectations. Short staffed, rooms were not ready at check in. We're told our rooms would be ready in 20mins, 45 mins with a lot of persistence.... we received 1 key for 1 room, we had 2 rooms but the 2nd room was not ready. So you can imagine 4 adults stepping over each other trying to get ourselves ready for the Rod Stewart concert .... this was not working for us and definitely NOT what we paid for. Another hour later we went down to demand our 2nd room.If you are thinking of booking here ... DON'T!!!! Save yourself the stress and book elsewhere.

Broken toilet seat, ceiling in the shower had holes in and the room and hallway smelt as it had been damp for quite awhile. It's budget price but still over priced. Told reception and all we got was oh we will get onto it. No, sorry about that it's good enough

Rooms were not as big as shown in the pictures produced online, if you suffer from vertigo. Please do not get a room on the upper levels because the balcony will not help this.Rooms were clean.Not enough cutlery if you wished to dine in your room.Rooms seemed very tired looking,looks like they need a bit of a spruce up.Parking is absolutely obsurd! Having to pay for parking your vehicle at a Hotel your staying at is mind boggling to me.Will NOT be staying Ever again.

Rooms need update, shower over flowed into main area had to use all towels to mop up rang front desk came up didn't seem to bothered about it. Restaurant was closed first night. The only thing I liked the bed was confortable. Only stayed as was close to the hospital for pre and post surgery

On arrival there wasn't any clearly marked spaces to park while you check in.The elevators are rundown as was the room we stayed in.The cupboard door was loose, the bathroom sink had a pile of what looked like silicone behind it, the tiles were cracked and paint was chipping off around the doorways.We ordered room service, food was delivered with a smile and tasted great.Bed was comfortable & clean.Overall an ok basic stay for those looking for a place in a handy location to CBD and Spark Arena.

I have really enjoyed my stay here. My room is really nice and clean comfortable bed. Food was really good nice friendly service. All in all my experience was gd. Our lady who brought our food up to our room she was really friendly and professional. I would recommend this place especially if you have functions to attend in the city super handy. Thank you

Yesterday I was presented with the opportunity to by 6 tickets to Pink. Before accepting this offer I tried to secure accommodation. Copthorne Auckland City did not have bookings open online for March 2024 so I rang to book. I was told there were three rooms available for the 8th and 9th of March and was told the price per room was $468 for the two night per room. I accepted this offer and twice confirmed that this price was for the two nights and for three rooms. The girl on the reservation line took all my details including credit card and email and said it is all booked and she would forward me a confirmation. Having completed this I then accepted the tickets to Pink only to be contacted by the Copthorne soon after to say she had made a mistake and that the price of $468 was for one night only and that the total price for the two nights and three rooms was double what she had told me. We could not afford to take this booking and I said that she should own her mistake but was told that that was the price and she would cancel my booking. I am now left with 6 tickets to Pink and no accommodation. I find this very poor and at the end of the day I think the Copthorne should really have accepted the mistake and continued with my booking based on the original said price. This would have been my fifth time booking at this Hotel but it will now be the last. Extremely disappointed and now I am $1000 out of pocket and will need to try and on sell these tickets which will be hard to do with no accommodation available in Auckland. Totally gutted!!!!

Staff were very helpful and friendly but room wasn't very good, was very tired and dated, bathroom was in urgent need of restoration, tiles damaged, mould in grout, shower screen falling to bits. Soundproofing on double doors of Juliet balcony not up to city centre standards. Whole room required total restoration. Nice large comfortable double bed though so not all bad!