VINZ - Vehicle Inspection NZ - Hamilton

Came here to get a warrant on my vehicle. Technician said there was a fault which resulted in a knocking sound in the steering mechanism. Left and rectified the issue, returned for a recheck and the technician that failed the warrant initially, stated they would not be passing the warrant because we didn't have a report from Hyundai. Consider this guy couldn't even specify what the issue was or exactly where it was coming from.. my husband showed the guy what the fault was (which was a simple screw loose upon inspection) which was fixed by my husband who has many years of experience with vehicles. The led to a heated discussion with my husband and the technician where my husband asked if the fault was still there and the technician stated it wasn't, but he still wouldn't give us a warrant. It was very ridiculous, as there has never been any rule that says someone isn't allowed to complete work on their own vehicle. My husband offered to loosen the screw again, to demonstrate to the technician the fault, and then fix it in front of him and he also showed him online videos and articles of the same thing. The guy ended up leaving and another technician did the inspection and happily passed it as the fault was no longer there and had been resolved, as required for us to pass the warrant inspection. Safe to say we will never be returning to this testing station as we are very uncertain of whether some of the staff are qualified enough to be complete the job.Highly unsatisfied.

Great place, first in first serve on a Saturday. Friendly staff & very efficient. Am making this establishment my regular yearly go too for a WOF.

The staff, especially Di, were friendly and very helpful. I was in NZ for just a few days to sort some stuff for an aged relative. They went above and beyond to help me fix things in a day.

Phoned in on the Monday and Tuesday to ensure I can take my car for it's WOF. On both occasions the lady told me that they do not make bookings but I can bring my car in before 8am and then if I leave it with them for the day it is all good. Guess what - when I took my car on the Wednesday the same lady came out at 07:50 and said that they are not doing any WOF's... I have stated that she said I can bring in the car and her respond then was - NO - You needed to call in on the day - My question was how if they only open at 8am??? This lady is contradicting herself and customer services are non existent - worst service ever

Very friendly staff and perfect service.

I hate waiting in line for ages just for a car rego, but literally 4 mins max and I was sorted. Friendly customer service as well.Thanks VINZ

I took my motorhome in today (Thurs, around 11am) expecting to have to wait a long while. Before I'd finished my payment the van was being processed. A short wait with the friendly receptionist and then I was driving off. Great job, thanks team.

Took my car in today - happy with the warrant (confirmed needed front tyres replacing) but car smelt of stale smoke when it was finished and the technician said 'by the way, I ate some of your lollies'. Incredibly unprofessional!

VINZ website states no need to book, just come during their listed times and they can complete a wof inspection. I arrived at 10am on a Monday morning and was turned away. Perhaps time they update their website so people can be correctly informed to avoid wasting their time.

Was able to get into the station on arrival but they didn't tell me when the truck was finished, I was sitting for a long time ,but you get that !!!