VINZ - Vehicle Inspection NZ - Dunedin

Went to VINZ (4pm ish) after long queues at VTNZ Hanover st. Greeted well by the lady at the reception counter.My first experience to get WoF in Dunedin (used to live in Auckland for 16years). There was only one vehicle being inspected. Saw my car inspected a few minutes after paying fees. Had nice hot chocolate from the machine.4.30 I saw my car driven out of the inspection area out to the carpark. The inspector looked at me from outside an indicated to me that he need 2 more minutes.5 minutes later, the same inspector knocked on the glass wall near where I was sitting indicated for me to go out. Wouldn't it be more proper to talk to me properly instead of knocking on the glass wall? Simple customer service there.I went out, the inspector told me my call failed warrant because of the head lights was too high (or too low?) But he adjusted that for free. So I passed. Eh?He was literally shouting at me, I wasn't sure why, as the area wasn't noisy so I would be able to hear him well even if he talked softly (a bit of manners there).He told me off for parking at the parking area, I checked with the nice lady at reception if it's okay to leave my car there and she said yes it's okay. But this chap told me off (or at least that was how he made me feel).Good I won't have to do another warrant for another year.

bought vehicle with a fresh VINZ wof, exhaust snapped in half. not long after purchase,obvious rust was the cause.should have been picked up as leaking,wheel bearings shot and brake pads.won't be back

Pre purchase inspection not worth the $$. Our inspector was disinterested and wouldn’t elaborate on how he got the test results and what they meant. Also didn’t pick up on a worn CV joint which was quite obviously clicking. Compression test came back bad but so did the battery. Have since at a compression test which showed all clear and was told that a low battery could cause bad results. Inspector should know these basic things? Go elsewhere.

Worst Customer Service I have ever experienced. Went in today for my WoF recheck after being failed on surface rust. I brought a copy of the NZTA VIRM to prove that my car should not have been failed. However I was greeted by an older male who proceeds to tell me I am incorrect and I won’t be served until I have fixed the said rust. I showed him the VIRM and proved that my rust did not fail on anything listed. He then told me that Vinz has a different VIRM to the rest of the country and theirs says mine fails. I asked to be shown where on there VIRM I fail and was refused further service. After this discussion he slammed my bonnet shut purposefully.

Not great having to wait 1.6 hours at a cost of $67 for a small motor cycle and this being the second attempt as after waiting .40mins to be told we are not doing any more test today get more staff.

I did 3 times my WOF in this place, all good, but the last time really disappointing, they told me 1 hr and I waited for 3 hr, my car was the last and I didn't arrive last. so it's not first come first serve... Unfortunately, you lose 1 customer.

Just doing their job. Friendly outfit. Had to wait , but thats life! all good!

Place for COF or WOF friendly staff. Not much waiting . Job done

One place we will never use again. $50 surcharge because our motorhome is over 15 years old. That's a 1st for us. No respect for our motorhome, drove onto brake rollers on 3rd gear, slipped the clutch in 3rd gear to get bus off rollers. When we made a comment, we were told to zip it, and that he could make it difficult for us, which he did. Then very bluntly told us to go and wait in the waiting room. He failed us on numerous things that we have never had an issue with before, eg reflectors, tow bar, front clearance lights, these have passed every other time, and has had several cofs. The only thing that maybe an issue is an exhaust manifold loose or leaking, is it loose or leaking no idea, no explanations given. Just handed some print outs. Will stick with VTNZ