Tauranga Mount Taxis

Booked a maxi taxi with this company two days in advance, didn’t show up and therefore rung the company to enquire about our booking only to receive poor customer service. Staff members were rude and hung up on us numerous occasions. Would not recommend!

IF YOU WANT TO GO ANYWHERE, THIS IS NOT THE TAXI SERVICE FOR YOU. Prebooked vans two nights in a row, the first night it didn't come and the second it was two hours late and only came after we called every 20 minutes for 2 hours. Terrible customer service, would not recommend.

Warning!!! Don't use on New Years Eve, especially if you are at the Mount.Rip-offs who will try and charge 200.00 just to take you 15 minutes down the road.Service; non-existent.Value; rip-off and some double- book as uber drivers which is a violation of the taxi codes of operation, licensing and licensing infringement.DO NOT USE UNLESS YOU WANT YOUR DAY RUINED.Beware, organise a sober driver before you head out.

Absolutely terrible. Happy tip. Ones that help me. There aren't many. Whole 12. Days have been riped off most refused to accept disability.card. Discount is 75 per cent off. Most refused. Mainly. Tanned ones. Or if you give. 50 won't give change. They say will come back even with extra. Cash. They all want cash as under the table. Mostly refuse. G P s. Don't company know where they are. Had lovely man y three days. Gave him extra every day. Bought him lunch. Three days. Very lovely friendly man also not from NZ. Told me loves his. Job. Would never do. Anything did honest. I said I believe you. Buy. 90 per cent. Aren't honest. Told. Will taking. Action. Had enough. Debbie

Do not use this service, extremely unsafe and unhelpful. Ordered a van for a group of girls at the mount and it arrived two hours late. Dangerous lack of information provided and the customer service had the nerve to be rude over the phone! Will never use again.

Absolutely appalling serviceBooked 2 days in a row to take me to work at 2:45amThe first morning I waited extra 10 min then I had to start walking as I was concerned I wouldn’t get to work on time. Taxi arrived at 3.00 am driver phoned but I had got a ride from kind motorist. Taxi was booked also for a pickup at 3:30 pm from my work. Wife had given explicit instructions as to exactly which entrance by street name for pickup, 3:30 I get call from driver he was confused and at another entrance in another street, finally got the taxi home.The second morning 2:45 am pickup booked waited extra 10 minutes driver phoned and said he was on his way I asked him how long he would be he said about 10 minutes this would have resulted in a later arrival than the first day. I told him I was sick of their service and told him not to bother coming so I walked to work.3:30pm pre booked pick up from work, the taxi driver rang me and advised that he would be another hour and did I still want the pickup? I said no and had to make alternative arrangements which involved walking as well.Don’t rely on this company they are unprofessional and unreliable.

Absolutely deplorable business. Rang for a taxi. 1 hour later rang again. They asked if I had any missed calls. No I did not. Ok he will be there in 10. He arrived in 4 seater car when I said clearly I had myself and 4 children to transport. Ruined our day.

Don’t use this taxi company, they take advantage of intoxicated individuals. Charged me $100 for a drive down the road from brew n co to sun pacific resort absolutely despicable business from shady Indian men

Waited over an hour for a taxi replacement after our first driver picked up the wrong people. Realised later we couldn’t get one because all the drivers were accepting Uber jobs first. Taxi company was no help and hung up on us multiple times.

For the second time in as many months we have had shocking service from Tauranga Mount Taxis. Both times we pre-booked a taxi van (and had confirmation it was booked) and both times we were let down with them not showing up. Not booked during a busy time so no real excuse. Terrible customer service - both occasions resulted in us being late for pre-booked events. I have always supported Tauranga Mount Taxis, but will not be using them again. Uber it is from now on..