Ratanui Medical Centre

As a woman I’d like to see a female doctor, I get told there’s a 2 week wait.Try making an appointment for my son I’ve been trying for a whole week and can’t get through to reception called 11 times in one day.Reception is always rude when I do magically get through, they expect me to know some number they ask for like I should know it off the top of my head for myself and 3 children, don’t know what’s wrong with a name or DOBI had an extreme bad case of covid the pain was so severe I was crying and I have a high pain tolerance. I had a phone appointment and they told me they’d send my prescription through straight away to the pharmacy. I ended up calling reception and nurse every couple of hours nobody would send the prescription through they kept saying they would but never got doneI ended up having to wait a day and half for my prescription to be sent throughSuch incompetent staffWhen I received the medicine I was only given enough pain meds for a couple of daysCurrently looking for a new doctor

Good doctors and nurses if you an get an appointment. Every time I call it is around 2 weeks until I can get an appointment.

The level of service coming out of this surgery is nothing short of a disgrace. They might be short staffed but their customer service is non existent and their receptionist was extremely rude. I have been a satisfied Ratanui customer for many years but I will never be going back. To be accused of not paying a bill when I had and to be invoiced for a prescription that had to be rewritten because the first one received was incomplete shows that not only are they short staffed but their admin is also lacking. No wonder they are losing quality doctors. My advice if you are thinking of using Ratanui Medical Centre is to go somewhere else.

Absolutely amazing.Caring, compassionate Doctor's that place their patient's needs first and foremost.Arrived half an hour early for my appointment and was seen immediately.Couldn't ask for a better General Practitioner.Ample Parking.Amiable atmosphere. Clean, hygienic and extremely professional.Chapeau!

Yesterday 17.11.2022 at 1:30pm i got a text saying my sons prescription was ready to be picked up but i went to pick it up today around 10:45am i asked the young islander girl receptionist for the prescription and she told me its not ready i showed her the text saying it was ready yesterday she went to look and she said she cant find it to go home and a nurse will give me a call. I told her to look properly then she went to talk to one of the nurses the nurse came and had a look and it was right there in front of her eyes.She would've made me go home for nothing when the prescription was right there!Not happy at all! The receptionist at Ratanui are rude and so ignorant! And this is not the first one i had a issue with this girl.Once i find out her name ill post it!

Waiting for over three hours on the Saturday queue. They charge double for the service. This clinic has all the potential to stopping you for another visiting. Can’t be any worse

20 minutes on Hold trying to cancel an appt...still no answer with an annoying message stating they are busy and pls hold, will be with us shortly.... I dont know if it would be faster to go to the appointment in person in 2 hours and tell them that I want to cancel it. Plus some of their Drs are just the worst.. One was offering medication for my pain without trying to diagnose it ... ugh.. I've typed this up while on hold and have just given up letting them know now..

Worst ever medical centre I feel in Auckland. Oh they should get negative stars if possible. From last 2 days I have been calling them to book in an appointment and they are literally picking up the call and disconnecting it.Worst ever staff ever scene in a medical clinic.

Zero Star. Super not recommended. I have with them for more than 20 years, but enough is enough. The doctors are not serious nor are prepared to carry out their duty of care - totally no concern about your health - Money come first. Sone of the nurses and one of the receptionists are super" rude and hung up on you every time when you tried to explain situation. But.. they put bad comment on your record instead - and their management don't bother to find out the truth or try to contact you to listen to your side of story and give you the benefit of doubt - so one sided! - Anyway GOD will know