Jarden Direct

It has taken up to 15 minutes(!) to have an order placed as the staff must go over them manually" before placing them.Through ASB Securities your order is placed the moment you press the button."

Had traded with Direct Broking for a while and found that it is quite complicated and the customer service is even more complicated and unfriendly and absolutely not helpful. It looks like they are trained to refer to some dead end addresses. Where is SERVICE gone?

Its great that you purchase the shares in your own name and have communication directly from the companies you invest in, however, the service is severely over priced.

I would not recommend this company. They took over from ANZ brokers and their customer service is substandard. They direct debited our account when the funds were in credit after telling us to credit our account before trading and caused unnecessary fees.

Ever since Jarden took over the service has been appalling. I have had a number of issues and nothing gets fixed. Promises that someone from the Client Support Team will get back to you and nothing.Seriously, Jarden if you're not interested in running a discount brokerage why did you ever buy Direct Broking?

Required the New Zealand governing regulatory body IFSO to get involved. Not good.

Easy to use digital platform fed with company and market insights to help further my knowledge on all investment decisions.

I am afraid I agree with the other reviews. Since it went from ANZ to Direct Brokering to now Jarden - the service is not acceptable. I find the staff combative, difficult to deal with - you have to jump through all the hoops to get things done. I would suggest its not the front line staff - but it sits with the management or leadership team. They appear to consistently change their processes and policies. You cant speak directly to someone who makes a business decision and you ask to speak to someone and they are never available or their phone system wont allow the staff to transfer you to someone else. Really in this day and age you cant speak to a department to get answers or ask questions? I sometime wonder why I bother. There are alternatives to this company - I only use as a trade on the Australian Stock Exchange.

Prefer to deal with a Direct Broker who puts the shares in my name rather than a custodial broker who holds the shares on my behalf. It is much better to receive communication directly from the company. Everything is online, so I haven't needed any support.

They are wonderful at what they do they have been very helpful above and beyond the call of duty I would give 10 star's if I could.