Rugs Direct New Market

The Auckland staff I dealt with (by phone only) were highly professional and very pleasant to deal with....what a breath of fresh air. Unfortunately this level of service is rare.....that's what you get when you choose to live in the provinces. Haven't seen my runner yet, but expect it to be of the same quality. Thanks guys.

I have come for my second rug ,just enjoyed using my first white silk rug and good customer service

I've bought 3 kilim rugs from Rugs Direct- great product, good prices and genuinely attentive and well informed service.

BE AWARE!! Don't buy online it's not free shipping and read the policy before you think to buy online. They deduct money saying shipping cost However in an invoice and when you pay online no conditions of policy were stated. They will make you buy another rug saying for free shipping plus you need to pay extra to return item through shipping. Well done for misleading customers.I ordered online for $69 which was on clearance and advertised picture was dark green. However actual color was too dull. I ordered on 11th of Nov and their website say free shipping on orders. But today when staff offered refund through email she said that they will deduct $15 for shipping cost. I will be getting $54 Dollars back in refund. Please be aware don't buy online like I did. They had some hidden charges even through if you return it on your cost through delivery so it means you are paying double amount instead for both ways just to get refund or an exchange. Thank you now I got stuck with it and will put away in garage instead of living area where I had bright green colored runner rug.

We are extremely happy with our rug that matched our floor tiles perfectly. The showroom had a great selection and the staff were very helpful in showing any of the stacked rugs.

Not at all recommend places to visit ..Visiting their Newmarket store , staff was very nice and welcoming , but they couldn't help much as Manager not present and they didn't have authority to check any discounted overlocking rates and shipping as advertised free on the website .The website says and when you add a product in the cart it says free shipping but they don't accept it .( fake advertisement )Contacted them on weekend , no response and visited store no help . They responded today  sale finish so cant match price and blaming / accusing customer as a fault .They say get a discounted price and pay shipping or pay full price and get free shipping .I was about to buy a product worth $650 and due to there and customer service I can't make a purchase as they ask me to go somewhere else or pay for shipping . This can be explained in a nice way too but they believe in arguments .What's the customer's fault if your staff don't have authority to discuss the product ? Manager not helpful ? No response to customer phone and email till late ? Shame if you operate a business like this and lose sales , rather than communicating with customers .Again staff present in the Newmarket branch are very welcoming and nice but they can't due to poor management and rude customer service lady Ross .

Extremely happy with my rug and my runner. I had bought a rug there a few years ago and just bought another one and a runner as well. I highly recommend Rugs Direct in Newmarket to anyone looking for quality, fair prices and excellent customer service!

Very helpful staff. Big variety of rugs to choose from. Pleasant shopping experience

The staff are very accommodating, helpful and knowledgeable. We were given options on the rugs that best fits our house. Awesome and excellent customer service. We love to come back and well recommended to our friends and family.

Beautiful rugs and lovely, helpful and knowledgeable staff. Reasonable prices for incredibly high quality! They even let you take them home on appro so you can make sure it suits your space. Love this place and will always buy my rugs here.