Onewa Doctors

So disappointed with how they are using Covid phone consultations to rip people off. I originally phoned just to get a renewel of my pill prescription, but instead of getting charged $30 for the prescription fee I get told I need to have a phone consultation, even though I feel absolutely fine. Then I get told to go get some blood work done in order to carry on with my prescription and make sure everything is fine. I then get a message saying I need to make an appointment to discuss my blood test results. Here i am thinking something is wrong, only to get informed in a 1 minute conversation that my blood is normal, i just have low iron. Which could've just been sent as a text message but instead i get charged for another phone consultation resulting in my total cost being $126 when all I wanted was a renewal of my pill prescription in the first place. Total rip off.

Rang up try to make a booking for my toddler who got fever for the last two days. I know im not registered with them and I got so mad I forgot the name of that lady who was answered my phone. (Cheryl) well, she talks like a machine .... Don't even have any human emotions or compassion towards a mother who got a sick child. Keep saying No. Blocking me out of the door.She can just simply say: you might be better off take your son to your registered doctor or go to the hospital or suggest something useful. No..... She just talks like a cool empty machine.Very disappointed and I will definitely not gonna transfer to you guys."

I would like to thank Dr Anderson and her team for their friendliness, helpfulness and caring manner. Since registering white this practice I happy to say I am well on the road to happier, healthier me. Dr Anderson has dug deep into my health and made a few changes to meds and I am able to function as a normal human being, forever grateful for spending so much time listening to get a clear picture of what was going on , not to mention the evening calls to see how I was doing and share results with me.A truely caring , compassionate Dr who treats you as a human not revenue . Highly recommend this surgeryRegardsSharon Chatterton

This practice always deliver exceptional service!Never had a bad experience.We have been going to this practice for over 9 years now and their service is just phenomenal.Very professional and thorough.Keep up the good work and all the best!

My teenage son had a blood test while enrolled at this practice and 6 months later after transferring to Whitecross, I found out he has a rare genetic liver condition which was noted on his original file that was transferred from this practice, but neither him nor I was ever notified. Shocked and disappointed. The reply from Onewa Dr's (below) that we were not enrolled is incorrect, we were enrolled for over a year and at the time this review was written. I have since transferred to another GP. In respect to the practice's (edited) reply which discusses the test results (without my permission), this is clearly marked as a genetic syndrome that I needed to be informed of, out of normal range, and flagged on the lab report. I have no faith in a medical practice that does not inform patients or parents of abnormal test results and then seeks to minimise both the result and the lack of communication. My son was the patient, not myself, and that is irrelevant, he is underage and I am his parent, neither of us were informed. You have located his records but rather than contacting me you've posted his medical information and also provided false information in a public place. Disgusting.

Cool, fun and professional doctors! Receptionists are always friendly and considerate on call and in person.Highly recommended!

Really warm and friendly staff and I have high respect for Doc Elvie in simplifying medical terms so we can fully understand what it means…

this clinic has served me and my family way beyond call of duty. the reception staff are very helpful and friendly. the doctors have offered support far more than any doctors we have had in the past. i wish all GP clinics treat their patients this way. keep up the good work!

Only after seeing another GP have I realised how much stress this practice caused me. They misdiagnosed me and lied to me! DO NOT GO TO THIS PRACTICE!

Went to this practice for 40 years, used to be good. Now they are all about the money. I’m enrolled and still never pay less than $95. They say it’s cause it takes over 15minutes.