Bakerfield Medical & Urgent Care Clinic

Went to take my infant for a check up. I was told it will take approximately 2hours for walk in customers. I had waited for over 3hours just to see a doctor!!!! Like seriously. They need to increase the number of doctors for walk in customers instead of just 1 lousy doctor! (Or inform walk in customers immediately of the number of doctors for walk ins for people?) Aannnddd maybe a pediatrician to separate children from adults?

We called them earlier this week to ask if my partner could get a letter confirming her pregnancy and EDD and the nurse on the phone said that she can only give an ultrasound report and to go see the doctor if it’s not accepted. We went to the doctors on Thursday. My partner said she saw the doctor which only took less than five minutes and she came out not getting the letter for her pregnancy. And no one told her she had to pay anything, so she left and we received an invoice that night asking for payment.The appointment before that, she was asked to pay $30 upfront at the reception and then when she went in to see the doctor, he told her she shouldn’t pay anything since it’s for her pregnancy. She said she was embarrassed to go and ask the receptionist for a refund so she just left.The point of this is, there needs to be communication and better services. A nurse should know that an ultrasound report is not needed for the paid parental leave application. And if you’re supposed to pay before or after, make it consistent. And for not getting the letter she needed when she was told she could and paying for it, it just doesn’t seem necessary. We wouldn’t mind paying for the letter but it’s just why pay for something you didn’t get.

I used to be registered with Bakerfield when it was quality care of quality. I recently visited the A&E centre and while I was waiting in one of the cubicles a senior nurse made a comment directed at me to a doctor who was coming in to assess me “Dr, oh never mind she’s a complicated patient” and walked off. The doctors that saw me apologised on her behalf.I do understand that there is a high demand with NZ health system with shortage on staff but the quality of care from this practise has declined significantly which is really sad.

I want to thank the staff (admin, nurses and the doctor) that took excellent care of me today. Each and everyone of you were so gentle, kind and empathetic even though it was obvious how busy you all were - your standard of care to your patients stayed at a highly professional level and executed with humbleness. I left feeling valued, heard and respected.

Booked an appointment for an iron infusion here during my pregnancy & was seen 10 minutes earlier than expected. Doctors were all so nice & patient with me. Would definitely recommend only because of my experience there but it’s different for everybody.

Phoned a week earlier to book a phone consultation. I left my new phone number, reiterating that the old number was no longer in service. The appointed time arrived and no phone call. I phoned the clinic, and was advised that the Dr will be notified. I waited and waited. Frustrated, I phoned again thirty minutes before their closing time, just to find out that they rang the old number!! This Clinic is messed up! What happened to the excellent receptionists that used to be there? The Dr.s' are good, but the front desk is letting the Dr.s' and the clinic down.

Great doctor's, there can be a long waiting period due to an emergency, I personally only ever go when I have booked my appointment.Great nurses who really work hard to attend to their patients as quickly as possible.

Worst clinic ever. I made a booking 1 week ago and it had been canceled because there’s no doctor. And they didn’t give me another appointment for today.Do not waste your time and money here.Receptionist lady is so rude and she doesn’t care. Only thing she wants that no one goes there so she can earn easy money.

Was told (Last Friday) that they'll send my prescription to the pharmacy next to where I live and I can go in anytime to pick up.Went in today (Monday) to pickup the meds only to be told there's nothing on the pharmacy system.Called Bakerfield clinic and was told they haven't sent the prescription yet... And they'll send it on Thursday. I just wasted 50mins waiting for nothing.You fukwits need to be more specific on when you're going to fkn send prescriptions to the pharmacy!!!!

First time here, I called told there was no charge but when I got there I had to pay casual rate. Besides this the service was exceptional, Dr Tane was positive and informative, and even rebooked an appointment for following week while I was getting a strap put on my foot. The receptionist sitting on the left when you walk in very efficient and helpful and so were the nurses. Very quick service, this also included x-rays.