Bunches & Bows Florist | Dunedin

I’ve just made my second purchase with Bunches and Bows. Outstanding customer service and communication. The flower arrangements have been beautiful. Would definitely recommend for fast deliveries in Dunedin and an overall well priced and effortless experience.

Unfortunately the customer service my partner experienced was not up to a very good standard. She had gone in to purchase flowers and was not greeted in a friendly manner. She had asked a simple question to which she was answered in an extremely demeaning way which made her uncomfortable and ultimately left the store in order to shop elsewhere.I'd like to think that they're aware that people purchase flowers for a variety of reasons, some good and some bad and you never know what someone is going through so it seems very unprofessional that this is the standard of customer service on this occasion.

Very efficience and really helpful. We were so grateful with their speedy and friendly service.We needed some flowers for funeral in the last minute ordering from the UK. The ladies were so nice and sympathetic helping us to organise the flower arrangement and delivery, even we had past the last delivery pick up time for the day. Flowers arrived perfect timing and it was beautiful, made the hard time went smoothly. Thank you so much!

Bunches & Bows florist has lovely flowers and the fact you can go in and choose your own flowers to be in the bouquet is why I went in. I asked for two bouquets, with two roses in each. When the staff offered for wrapping and foliage, I said yes - presuming it will not add to the cost drastically.The two bouquet came to $60.00 in total. That has only 2 roses as main flowers in each.Considering there were bigger bouquets with more flowers at a lower cost at the front of the shop - I was taken back by the cost. I presume the higher cost of the bouquet were for the foliage and wrapping - which I believe should have been communicated beforehand. Additionally, if gift wrapping is that expensive, the florist should have enquired what kind of design would the customer prefer, instead of being so unapproachable that I didn't feel comfortable informing him what I would like.So in summary- transparent pricing, enquire the final cost of the bouquet beforehand as it might unpleasantly surprise the buyer- enquiring after how the customer would like the flower to be gift wrapped if you will be significantly charging for them.I am not unhappy with the cost of the bouquets understanding flowers are costly, but I believe price should be communicated beforehand and I would have considered other options.

I called from Sydney ordered flowers for my mum for mothers day to be delivered to her at work, the lady I spoke with so lovely helpful and polite. I received an email from my mum she was over whelmed with happiness happy to receive such a beautiful big flower arrangement all the other staff commented on them saying how beautiful my mums flowers looked. I look forward to buying more flowers in the future. They were such good value for for the price I paid. I am one extremely happy happy customer. thankyou thankyou thankyou

My favourite florist. I never go anywhere else. Have used them for every family event throughout the last 12 years. Their floral creations are always beautiful.

I placed an order for same day delivery all the way from Canada and it was delivered very promptly! The flowers were beautiful and the surprise delivery made my niece’s hospital stay a bit better. Thank you for the quick and efficient service!

Stunning bunch of flowers delivered today & staff were very receptive to specific requests. Highly recommend this place... Thank you Bunches & Bows

Beautiful flowers, friendly service. My wife loved them. Thank you