Fitness World NZ Limited

Cheers guys great service I used online had small hiccup on my end you helped sort it out no issue my rowing machine turned up in couple of days great product thanks

I purchased the Aero spin 3000, it arrived within 2 days, and was fantastic. I then tried to change the pedals, this didn't work out so well and I asked the team at Fitness World what could have gone wrong, they said drop it in and we'll fix it for you, they did this and had it ready the same day, I offered to pay they declined even though it was my mistake.great team, great service and quality equipment.

Asked for part payment of a product and then when it arrived a month late and we said it was too late, and our circumstances had changed. They refused to return our money saying it was a deposit." I have just lodged a claim with the court. Lisa (sales) sent rude emails to my wife and I. I would steer well clear of this business. They have no idea how to treat customers!"

I bought both the Squat rack and my 5ft training bar from Fitness World, both products are amazing, the quality is excellent and the prices even better! I highly recommend shopping for your fitness need with them :-)

Never deal with these guys again, was there to collect product and paid for it with an email confirmation in writing and proof of bank transaction. Firstly could not find my physical order in their stockroom and then told me payment hadn't been received so I was going to have to wait for it (could take a few hours they said) traveled over 40 mins to get it.They ended up being really rude and canceling my order on the spot. I've worked in customer service for over 10 years and could never dream of treating a customer the way they treated me. I had to help a lady with her pool outside the shop as it was too heavy for 1 person and they didn't even offer to help. Waste of bloody time. This business is like a circus run by clowns.

Stopped in here today to buy a Spin-bike. The Guy in the showroom was extremely rude about the fact I had a Medical Exemption for face masks, and told me I wasn’t to come in and said the only thing my mask exemption was for, was to make me feel warm and fuzzy. Will NEVER buy a product off a company that discriminates against people with medical conditions.

Dealt with Tim, very poor customer service. He could not be bothered helping with anything. I was keen to buy a full set of dumbbells 4kg-30kg as their price was great, however I did not go through with sale as Tim couldn't be bothered with customer service, so I felt uneasy transferring money. He could barely be bothered sending an invoice, and when he did it had little to no information on it. Thumbs down, would not recommend.

Purchased an exercise bike 18/2/23 at the showroom. Poor customer service. Staff person Didn't leave their desk to show me any thing abt the bike and it's functions, or take it to the car.

Good Machine and effective customer service

The team were very helpful when I phoned, and gave good advice. The delivery of the cross trainer was a little slow but this was not the fault of Fitness World. It shipped from Store to the Wellington Freight Depot overnight, it just took another 4 days for local delivery (weekend included) so a little disappointing. (but its been a bit that way post lock down). Having said that the delivery lady did offer to help me carry it inside and at 50kg that was appreciated. However I have a 20 year old son, so used him.All the parts arrived and it was well packaged.Assembly was a bit frustrating. The machine is made with such fine margins (a good thing) but it meant that I really had to put a lot of physical strength in to aligning the base of the handles. (quite frustrating and I was worried I might strip a bolt. However in the end Brute force won. SO assembly was a bit of a pain, but once it was complete my daughter has loved using it.It is a really good quality piece of equipment. but where possible I would probably pay the extra to get them to deliver and put it together. Especially if you are a little older.Overall though they are awesome, the kit good and it really competitively priced