New Zealand Customs Service
31 Reviews
About the Business
Home | The New Zealand Customs Service protects and promotes New Zealand through world class border management.
Contacts
Website
Call Us
+64800428786
21 Tom Pearce Drive, Auckland Airport, Auckland 2022
Hours
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Recommended Reviews
Ranje
03.10.2023
New Zealand Customs Service
Very rude custom officer. Indian person doesn't have any manners to talk dont know what they are trained for in regards to customer respect.
Stephen D'Arcy
28.09.2023
New Zealand Customs Service
2 hour line through customs on arrival at Auckland Airport. I appreciate the importance of biosecurityPerhaps Customs and Auckland Airport need to do better to show they appreciate the importance too. Their comments when asked about the inefficiency of the passenger movement and the way the lanes are incorrectly filtered when approaching customs ? That's just the way it is." Travellers be aware. Choose another NZ arrival airport."
Yarb Alethary
17.09.2023
New Zealand Customs Service
Very disappointed with NZ Customs. They took over 10 days to release my package. Don't send anything by DHL. DHL charge for storage fee per day on every kg. I end up paying $540 for NZ Customs and DHL. Never recommend this place at all
Edoardo Ma
17.09.2023
New Zealand Customs Service
Very rude Indian guy, asked me hundreds of questions. Very unpleasant start of the holiday here. we are tourist here, we suppose to be welcome not treated in this rude way. Very bad start
Blake Pealing
17.09.2023
New Zealand Customs Service
Poor attitude from customs officer. When my wife travelling with my six month old son went through she was asked are you carrying any foods. She said only packaged sauce and chocolate. The officer then said so you starve your baby do you?" My wife indicated her chest as the baby's source of food and was ask "are you sure you don't have anything else?" Very unprofessional and un-kiwi."
Foto Arjan
16.09.2023
New Zealand Customs Service
The people of customs declarations and imigration themselves are friendly. When you travel with little children, they will pick you first.
Hayden Mckeown
29.08.2023
New Zealand Customs Service
No where near enough staff for international airports and the limited staff are useless.
Keiran Reveley
22.07.2023
New Zealand Customs Service
When going through customs they took my bag broke the lock and took a wrapped present from inside confiscated the whole thing it did have a batterie that I was unaware of but they could have just taken the batterie out not taken the whole thing the present was for my Nephew's Birthday. Very unpleased and angry. I hope they felt bad for it because it was clearly a birthday present.
Michael Kwon
21.07.2023
New Zealand Customs Service
Don't buy ANYTHING over 400 nzd overseas, my package has been stuck in this damned place for well over a week, they said they will send an invoice letter in 3 working days, but it's been 6 days and It's not even made, not sure if the concept of efficiency exists in this place
Kolora Duguvesi
17.07.2023
New Zealand Customs Service
Not a very good experience with Customs unfortunately. Called several times for update but was told by a staff member that he couldn't help. Took 10 days to clear one parcel.
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21 Tom Pearce Drive, Auckland Airport, Auckland 2022
New Zealand Customs Service