Elizabeth Michael Uniforms

I had a bad experience with one of their staff, an old lady in particular. This happened around 2 yrs ago but I can still recall what happened. My daughter school used to have their uniform made by Schooltex and opted to have a total revamp and change their supplier to Elizabeth Michael which supposed to offer better quality of uniforms. We already bought 2 sets of summer uniform size 14. We decided to get 1 more summer blouse so it will be easier for laundry day. We were planning to get size 16, the next size hoping my daughter can use it up to year 6, 9 yr old can grow up very fast! So I asked their staff, the old lady, nicely, if they have size 16 for my daughter to try out. The old lady, in a commanding voice, said No

New building with better parking, very helpful team and plenty of uniform options.

Really nice and helpful staff here. Good place to get school uniforms

Excellent service. Had to get a uniform special fitted and it was quick and professional. Only issue was lack of parking however it is the week before school starts so I understand it's not like that all the time.

Website is dated and lacking in up front stock. Tried to phone order and was told it was not usual to hold stock for next day pick up. Not an unusual request considering the website is not user friendly. I guess you don't need to accommodate customers when you are the ONLY retailer selling the uniform we require. Such a shame that a NZ company won't put they're NZ customers first.

Our son starts high school next year requiring number ones… we didn’t realise the store was closing at lunchtime on the 23rd and arrived just as they’d closed, however, they saw us standing outside looking confused and invited us in to be served, even delaying going to their staff Christmas lunch to help us. They were so helpful, knew their product and sizing, and were lovely to boot. It made what could have been a nerve wracking visit for a young fella fun and quick. Thanks team!

Customer service needs improvement. Staff don't communicate well with each other or relay messages, and part time staff are misinformed/don't follow processes which leads to delays (despite regular Covid-19 issues). Issues eventually resolved swiftly but only after a phone call to the owner.Also had to wait a long time (over 5min) for sevice at the store as no one was out the front... counter bell was ignored.