Keightley Motors

I can see they are good people. I have been taking my car there for sometime now. However in the end, they were unable to fix the issues thats been causing and my car ended up really bad.I specifically mentioned there was an alert shown which indicates there is an issue.They said they found the cause and fixed it. However there was still the same alert sign. Believing that it was safe to drive, my wife drove it and it stopped on the motorway, again. I went to speak to them however they checked and said they could not find the issue and I would have to pay if I request further checkup. I paid the money with an expectation they would fix it but they didnt. Their follow up service was poor. Especially when their work put my wife on the line again for stopping on the motorway. Also, they broke my front bonnet trigger but didnt bother fixing it. Sometime later I noticed it and called them. Their response was that it was already broken. I am absolutely sure it wasnt. Only place that have been opening up my front bonnet was at theirs, months and months before till recent.It was an appalling and disappointing work and could have costed my wife’s life. I decided to move on as I appreciate car is a complicated thing. However I have an expectation from professionals and they did not deliver at the level I expected.

Malcolm and his team are great to deal with. Been taking my cars boats and trailers there for years and always get excellent service. Well done Malcolm & greatly appreciate your continued support...

These guys are heroes, especially the young chap (I haven't caught his name unfortunately) is a legend. Saved my live when my tyre valve just came out on fully loaded trailer. This was Sunday evening just across the road! Can't recommend them more.

Torrential rain and the owner, Malcolm encouraged me to attend regardless once the downpour had abated, and made time for a WOF and a general service update. Malcolm rings and checks in for your feedback if he discovers something that may need attention, and the charges are sensible. I discovered Keightley Motors through a family friend, and I can fully understand why the garage was recommended. The staff are courteous, happy to explain things - with expertise I have come to trust. Pre-Covid, Malcolm's office had a great collection of valves, from everything from a line trimmer, to a boat!

Fantastic service, highly recommend!

Unprofessional and dishonest service. They never gave me a printed quote despite asking them by email and in person. All they told me was that it was an estimate between $ 600- $ 700. When I picked up my car I had to pay an extra $ 500 of the agreed price. Lesson learned. I will never use this service again.

Mal was amazing. We had our pre-purchase check done here for a van that we were interested in buying. They were thorough and honest. Mal also gave us amazing suggestions for places we should visit in the northland. I would highly recommend Keightley motors!

Great service with no surprise cost's and friendly advice on future servicing of vehicle.

If I could give this company 0 stars I would. They have had our car for 3 months. We got told it would take 2 weeks. We were originally told that a part of our car needed to replaced. We paid upfront for a new part. We then found out that they never replaced it with a new part and instead have been sending it off to get the broken part repaired. Since then they have lied to our faces and told us several different stories about what is wrong with our car, have refused to refund us and won't give us a courtesy car. We are a one car family, so we have spent thousands on taxi's while we deal with the inadequacies and brazen lies from these people. Do not trust or use them. We want our money and our car back or we will be involving our lawyers and fair go.

Either website contact detail is not updated or they just do not bother replying on the query at all. Anyway, first impression is that the customer service is bad for not responding to my query about fullservice coverage and quote. I guess I expected too much.