White Cross - St Lukes

Fabulous AnE, Dr Matthew Siu was so very thorough and caring. He explained my injury. Bedside manner was fabulous. Very approachable. Reception were attentive and kind. 10/10

Brunette receptionist with bangs extremely rude and patronising. Laughed at a question and cut a patient off when speaking. Could learn some people skills especially working in healthcare!

Friendly receptionist, nurses (Jenna) and doctors (Dr C Bolton). Really appreciate their work, dedication and patience even when they are short of staff.

Went today to have a check up for my partner, we both have covid so we were adviced to wait in our car. Honestly thats fine, but the thing thats not fine is that after waiting 4 hours for a call from the nurse and calling the receptionist twice while being told the nurse will call us soon, we gave up. Gave up and left. I can see similar reviews on here so they really need to sort their stuff out.

Waited outside with a growing line of sick people for half an hour waiting for them to open at 8 AM as advertised. Nobody showed up. After taking pity on us standing out in the sun (no seats if you're dying), the nice nurse from Mercy Radiology came over and informed us, They're closed today." What?? Why? "Staffing issues."Right

Travelling in NZ and needed to see a doctor on the Sunday of Auckland Anniversary weekend. All the staff at White Cross St Lukes were friendly and professional. It was busy in the clinic but everyone was efficient and caring. Thank you for your help White Cross St Lukes team; I really appreciated it!

Thursday 20 June, 9 am, the clinic is closed, no notice on the door, nothing on their answering machine message and the Google site shows that they are open and Live: Busier than usual"

They are extra caring and supportive to their patient. Everyone is marvelous.

Dr Catherine Bolton is AMAZING. So kind and funny and made me feel super at ease, considering the diabolical medical emergency I was dealing with. Lovely staff, glad to know I can come here and be dealt with efficiently and thoroughly.

I hurt my knee and couldn't walk, straighten or bend so specifically asked for a scan to see what's wrong, the doctor was so lazy to even write me a referral, so she refused, she claimed that there's no need for it, apparently no scan is needed when your knee was swollen and can't walk!!! I told her my job is physical, not even a medical cert was written either, again, she's just lazy, and she knew very well that it's not possible to return to work in a week! I need my medical cert for ACC claim for loss of income! I asked about my recovery time, she didn't answer either, the dr just sent a nurse in to give me a pair of crutches so that I can leave the room. She's just trying to rush through all her patients and get us all out of her way. Probably one of the worst doctors I have ever seen in the last 10 years. It's shocking. Going to St Lukes White Cross is a complete waste of my time and money. Now that I have to see another doctor for a referral for a scan so that I can be treated properly and an ACC cert.