babycity Fraser Cove

Always had a great experience here, I find the staff really helpful and so thankful when I had an issue with my baby bag they replaced it quickly and got back to me asap

Very disappointed - we have shopped at Baby City since our first son was born in 2014. We have spent well over $2,000 on prams, car seats, etc. We purchased a Bumbo baby chair for our second son that is of poor design and construction. Baby City would not even consider a return or store credit. Also called a few weeks ago for a replacement seat cover for a Merino high chair - sales clerk said she would check the warehouse and never called back. Will be taking our business elsewhere. One star to get a post on -really feel it is NO star.Contact details were sent per owners request below - 7 months later - no response

Sales Representative-Ashleigh D give us great assistance to get our stuff. She was very welcoming and gave us info about the products very nicely.Today was 2nd time we visited Baby city-Tauranga, Both times was good experience for us but today was Exceptional.Thanks heeps Ashleigh D & Bay city-TaurangaRegards,Donna & Aman

Lorraine is always such a pleasure to deal with, she is always so helpful and so knowledgeable. Definitely enjoy coming in and being given great advice from her.

Baby City Team were extremely helpful and able to deliver the product we wanted in the most timely of ways. They were awesome!

Friendly staff with great advice

Very helpful staff, very knolagable about products and their safety aspects too. Always polite and greet with a warm smile and bubbly attitude.

Lovely staff, especially Sheryl! So helpful and very accommodating.When my baby brain" made a few wrong decisions they let me exchange the items. Totally recommend."

What awesome staff. We went in looking for a few things and our 5 week old son started to get upset. A staff member came over and politely informed us that if we didn't know it they had a babies room in the shop and we were most welcome to use it. Great idea and fantastic staff

Hopeless sale just ended on car seats $50 off and staff said well that was last week and would not honor sale i asked whats the best price they could do and they replied well that is the price (full retail) then they mentioned a voucher that would discount $120 off but we needed to bring voucher in (realised we had this at home after they mentioned it) if they would just let it go they would have made a sale we just up and left that was the end of conversation so un professional why even mention any discount if you cant honor it???? Just because you need a piece of paper that says $120 off baby factory has car seats nearly as good for lots cheaper if all businesses can give staff 20% discount im sure the public can get the same discount