GEM Automotive

DO NOT BUY VOUCHERS ONLINE FOR THIS PLACE! I bought a voucher off of groupon for a WOF and Service which seemed like a really good deal, the deal was too good to be true. Over a week ago I tried emailing to book in for an appointment like the instructions said on groupon, no response. So I called a few days after emailing and it just rang out. I left a voice message but surprise, surprise no response.

Worst service I have seen. I brought a Grabone Coupon and dropped my car at SAR Automotive for maintenance and WoF inspection. The reception told me will taking about 1 and half hours, but I have been waited for 4 hours. Upon receiving the car, your team told me WoF failed and gave me a list of the car problems with a $600 quote. I pass my car to my friend (Who was a professional in car fixing) to check for me, he told me I was deceived. There is no need to change the fixing but just a small adjust. Maximum cost for all will only take $200.After my friend checked around my car and adjust some fixings. I called SAR Automotive and would like to book to re-pass the WoF. The person who received the phone call told me he did not carry a WoF Card with him today and ask me to come tomorrow. Sucks doggy mechanics.

Very quick and affordable service. I had problem with my car and been to couple of other panel beaters but this place is the half of the price which other have quoted. And my got fixed in one day time which was awesome. I will definitely recommend this place for all your car fixing need.

My car battery light came on on a weekend in Auckland and after I drove it to an AA service centre, they told me I would not be going anywhere until I got my alternator replaced. They quoted me over $1k just to get it checked on MONDAY. Mind you even insurance was not working and took 3 hours to organise a tow. By then, I was already in touch with the lads from GEM. They recently had a change of ownership and looking at reviews, I was skeptic at first to go with them. However, my experience has been nothing but fabulous! Timely and cost effective repairs were done within a 5 hour window. I ended up paying just under $1000. This also included a courtesy vehicle. Their courtesy vehicles were all out so the co-owner kindly lent us his personal vehicle. Communication was speedy from accurate quotes for my vehicle, with text updates. I can’t praise them enough. Highly recommend! Despite the recent poor reviews, their car yard and workshop was absolutely full of cars in for works…. I think this alone speaks to their expertise and passion for car repairs. Massive thank you to Raj for getting my car done so quickly at such short notice!

What a trash workshop. We bought a Wof voucher from Grabone and this trash car workshop let us waiting for a wof service almost 4hours. And told us it's failed because of some issues just like clean both headlights. When I went to the others, the mechanic told us there were no problems with our car. This Car workshop entirely wastes your time and money and they are scammers. We had made an official complaint to MTA and NZTA. Go to hell, retarded scammers!

Please don't go here. People who work here are so bad . Worst customer service ever. Parked my car at the back and one of the guy who worked there didn't even tell me to move the car . He just took reverse with another car and hit my car bumper. And said abusive words. Please don't go if you need to be treated with respect.

Wouldn't recommend at all. They don't have anyexpert and just trying different things without knowing the root cause of the problem. I gave my car for oil leakage problem and they changed the drive shaft which cost me $1600 and also replaced my battery and cost me $290. Oil leakage problem is still there. I gave my car on 10th march2020 and they promised me to return in a week but they returned on 4th june(almost 3 months). They made me cry as kept me waiting for 2 hours in their garrage every day for 1 week and finally gave back on 4th june when I get the Police involved. When I called them back and told them about problem is still there, now quotaing me $300-$1500 again for oil leakage problem. Please don't go there.

I used to take my car here, very big mistake.I was asked to pay upfront for minor repairs I needed for the WOF and got it back 3 days later with only half the repairs done and a dodgy WOF pass from a different inspector. They said they ran out of time to do what I’d already payed for so they got a mate to pass it and they would do the other repairs at a later date, which never happened.1 month later I got a letter from department of transport saying my WOF is no longer valid because the dodgy inspector they used had lost his licence.DO NOT GO HERE !!

Been waiting for my refund for over one nonetheless now . Receptionist couldn’t refund it to me saying their account will get back to me . Called after lock down, manager picks up saying that receptionist is away. Called receptionist , said that the manger will get back to me . Going in circles over 1 and a half month . Screen shots attached on their fb placed . Avoid this place - they also quoted me much more then what I paid for in other mechanics store . Total rubbish . Texted him no answer ! Avoid !!! Wait till the notice .