Jory Henley Furniture - Ronwood Centre (In the middle of Kathmandu and Anytime Fitness)

I ordered a 3 + 2 seater recliner through the website in mid-January. I was initially told it would arrive in 8-10 weeks. At the 11-week mark I got in touch again, only to be told it would be another 4+ weeks.By mid-May, completely fed up by this fiasco, I went into the Manukau store (the store I had elected to pick up my order from) to try and get some answers. I was assisted by Francis and an Asian lady whose name I unfortunately didn’t catch. They were both extraordinarily helpful and very apologetic for what had happened, even though it wasn’t their fault.The store didn’t have stock on hand, but they could see there was stock showing in the Mt Wellington warehouse – which led to surprise and confusion over why I hadn’t been contacted about it sooner. A stock transfer was arranged and two days later my furniture was ready for me to pick up.I’m happy with the service received from the staff at the Manukau store. Sadly I can’t say the same for the online store / warehouse (Mt Wellington), which I have reviewed separately.

Bought a whole bedroom suite. I actually expected it to be flat packed it was so cheap. Excellent quality for the price. Quick delivery and they didn't care we asked the Napier depot to hold it for a week as we were away. Will definitely buy with confidence from them again.

My mum purchased a lounge suite from here about a week ago. She asked the sales man specifically if she needed to put the couch together. He told her all she needed to do was hand screw the legs on. Couch has arrived and even with a drill the screws will not screw all the way in. Legs are so unstable we can’t sit on the couch. Very disappointed. If she had known it would be such a hassle to assemble she would of never have purchased.

NOT RECOMMEND!Made an order, got told that they had delivery issues so essentially told me to cancel order. They literally said they take no responsibility for delivery in case product arrives faulty - which is breaking Consummer law!Not only then they offer service they are not ready to provide but also have no clue of the law they are supposed to comply with!Huge red flag, very poor customer service - wasted time and nerves on dealing with them!

Purchased a bedroom suite and was expecting delivery. Onthe delivery day waited half the day then call the store to be told no stock and they made a mistake, must come in and take something else of get a full refund. I gave the lady my bank details and was told 5 -7 business days. Till now I have not received my money, endless emails and false promises. Very unprofessional and even went to the store in person. They are not interested in refunding my money. $1600 now I am begging them to pay me back. Poor customer service, stay away from this store.

Recently purchased a super king bedroom set for around 3k. Was told there will be a one year manufacturer warranty, but doesn’t seem to be have one in reality. The quality of the wood they’ve used on the rear side of the side tables, tall boys & dressing table were pathetic and could have used plain paper instead. Never recommend.

Bought a leather sofa from Jory Henley few weeks ago, the quality is very nice, we love it. Thanks the sales presentative, Carrie for helping. Great customer service.

If I could give no stars I would. They are unreasonable, and are only in it to get as much money off you, then hide behind anything to not give money back. I had only paid a deposit, for an item that was not yet in the country, while waiting for it to turn up, my work provided me with the stand up desk I needed. They will not return the deposit, as I have changed my mind". I have no need for the desk