DeepFocus - Apple Authorised Service Provider & Reseller

Deep focus went above and beyond and fixed an iPhone problem while we waited because we were going back to Australia the next day. Very very helpful and we were very grateful.

Great service, will use again if needed.Thanks for the great repair on the MacBook Pro.

The worst customer service experience and really bad knowledge about apple products and IT. If you don’t want to spend your money inefficiently visit any other repair shop in the area. These guys don’t mind charging you for nothing - literally. They could have a successful “professional liers” business because that’s what they are good at.

They are not professional at all. One of the worst experience from Apple service center ever in my life and my problem was not even solved.

I can’t recommend Deep Focus because they handled my case in a dishonest and unprofessional way.I visited Deep Focus because my iphone X suddenly stopped working.I was told the diagnosis is $59 and I agreed. When I came back they told me their software couldn't recognise the iPhone, because it was probably handled by an unauthorised service before and that the battery was dead. The ONLY option they offered was to change the battery, which according to them wouldn't entirely solve my issue because something was wrong with the software.The diagnosis didn't seem right to me because my family bought the Iphone new in an original Apple store and was never handled by any 3rd party repair shop. So I decided to visit another repair shop. They gave me the diagnosis and solved the issue within 15 minutes for $60 (top ear piece speaker with sensor flex cable was broken). Glad that I didn't proceed with the battery, which was dead according to Deep Focus, as it is showing the same battery health as before.I called Deep Focus to inform them about the wrong diagnosis I paid for and politely asked for a refund. Any business can make a mistake but they should admit it and act accordingly (in my case offering a refund). They asked me to send them the receipt I got from the repair shop, which I did. What a surprise to read their answer by email. They LIED about the optionS they offered (reminder - only battery change option was mentioned during my visit). They commented that in the end I should be happy that the whole thing cost me only $59 (their wrong diagnosis) + $60 (fix by the other repair shop) while they would have charged me $569 (for fixing the issue they didn’t diagnose and after seeing the receipt from the other repair shop). The refund was denied.What a disappointment and bad manners from Deep Focus. Any other honest and professional business would have offered a refund as a genuine gesture for an apology. No need to mention that it’s a customer’s right.On top of that they accused me of writing someone’s else review and asked me to delete it. Unacceptable!

Extremely poor communication and service. They’ve held onto my device for over 3 weeks despite verbally advising a waiting time of “up to 5 working days”. Have been unable to get through to them on the phone since dropping my device off.

We visited Deep Focus after our son’s iPhone was badly damaged on the local Luge, a common occurrence apparently! Eden Brackstone was extremely helpful in salvaging and saving all data possible from the phone as it was not backed up. He was extremely professional, knowledgeable and reassuring throughout the process and we would very highly recommend his organisation.

incredible, astounding service! dropped computer off 5 days before leaving the country and it was fixed it in record time with constant, consistent communication. huge shout out to eden brackstone for being an absolute legend. super helpful, detail-oriented, logical man who knows what he's doing and gets it done. really feels like he truly cares about the wellbeing of you and your electronic device. So beautiful thank you so much!

Mark T helped me out so much when my phone was completely blacked out, other places were offering me $90 to do a treatment in the phone to figure out what was going on, but Mark pretty much knew what happened to my phone and solved it on the dot. He helped out my mom, Karishma, who helped bring my phone over to Deep Focus

Quick and efficient, replaced an earbud on my AirPods free of charge. Very thankful!