Westgate Medical Centre
213 Reviews
- Friday8 AM–8 PM
- Saturday8 AM–8 PM
- Sunday8 AM–8 PM
- Monday8 AM–8 PM
- Tuesday8 AM–8 PM
- Wednesday8 AM–8 PM
- Thursday8 AM–8 PM
About the Business
Westgate Medical Centre |
Contacts
Website
Call Us
+6498333134
Westgate Shopping Centre 13E Maki Street, Westgate, Auckland 0814
Hours
- Friday8 AM–8 PM
- Saturday8 AM–8 PM
- Sunday8 AM–8 PM
- Monday8 AM–8 PM
- Tuesday8 AM–8 PM
- Wednesday8 AM–8 PM
- Thursday8 AM–8 PM
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Toilets
- Accepts new patients
Recommended Reviews
Names D
05.10.2023
Westgate Medical Centre
2 stars for the phone service. 60+ minutes waiting on hold. I don’t know what’s going on but 60+ minutes is crazy.Big ups to Dr. Razoki though. He’s the man. Very professional, thorough & knowledgeable. Definitely recommend Dr. Razoki.
Korelli & Darlene Nati Mulitalo
17.09.2023
Westgate Medical Centre
Absolutely appalling communication and customer care (there is none). Do not go here - spend the same money somewhere else to get better overall care! Expect long wait times, no communication and very poor customer service. Have queried a bill I have been charged 5 follow ups of my own, no follow up calls, expecting a call from centre manager who calls first time since I followed up in December and tried to act like it was easy for this to happen. It is simple, you will get better service elsewhere.
Anna K
13.09.2023
Westgate Medical Centre
We had a very positive experience with this practice after we couldn't get an appointment with our usual gp practice. The nurses took a great care of my 5 year old son, when we came with his chest infection. I gave it a 4 star as it took ages for someone to pick up the phone and the waiting time for us as a walk-ins was around 2 hours.
Olivia Pearce
11.09.2023
Westgate Medical Centre
I give 3-stars. And they are all for in house service. They really really need to fix their phone system. It always feels useless to try and call, better to pop in (if you can). Nurses and doctors are great but I feel like reception needs a rejig. I’m sure my call was not “next in line” for 60+ minutes! Disappointing as I’ve been a patient here for 25 years and seen minimal improvement on this side of things
Rebecca Awol
31.07.2023
Westgate Medical Centre
The doctors are great but the reception, I am tired of being profiled because of the color of my skin everytime I go there. Every single time I get asked about my residency. I have provided everything and everytime they bloody ask me to show them email them. Do your job properly and update the profile. I literally got told to show that otherwise they wouldn't see my 3 year old today and i was there 4 weeks ago. What the hell is wrong with the customer service.
Stanley Yeatman
25.07.2023
Westgate Medical Centre
Don't try calling, even when they're not busy they don't pick up.Eventually after getting an appt and prescription, when at my chemist I was told the prescription doesn't have a signature or barcode and to go back because they don't answer their phones to get it signed/fixed.I will be changing my GP as every time I go there seems to be an issue with something.Expect to be treated as a number, they care more about patient turnover than patient welfare.
Carla Naude
25.07.2023
Westgate Medical Centre
I had an appointment, arrived 10 minutes early to be told the doctor is not in and they sent messages out ( which I DID NOT receive)I will have to wait in the walk in queue which is about 30 min. I've shown the receptionist that i have not received any communication from them other than the appointment reminder which I received 3 hours before my appointment and she treated me like that's a you problem " . I've waited in the queue I had no other option as I took the day off
Rhio Manahan
22.07.2023
Westgate Medical Centre
If I can rate a zero I will definitely do it.Receptionist gave the wrong consulation fee over the phone, asked for additional money after GP consulation and SMS additional amount to pay.You better have a knowledgeable receptionist and not giving wrong information to your patients.This is not your patients fault. It is your staff who made a mistake.
Pure Clean
19.07.2023
Westgate Medical Centre
Understaffing issues makes staff under stress. They are busy and make me feel sorry to ask any questions or requests. I can see they are genuinely friendly and good people. Medical centre is too crowded and long queue all the time.
Priya Rao
19.07.2023
Westgate Medical Centre
I had injured myself at school. It took a long time for the call to be answered however from there everything else was amazing.The service was fantastic. Yes it was quiet which was a bonus but having an X-ray and doctor visit within 30 min it’s amazing (especially these days)
Add Review
Map
Westgate Shopping Centre 13E Maki Street, Westgate, Auckland 0814
Westgate Medical Centre