Early Settler - Wellington

Eay to view the furniture, but it's a showroom only.

This place is a joke and I will NEVER return there. Staff are totally useless and have no customer service training at all !!!! The only way to purchase goods here is online so you pay upfront and then wait and wait and wait. No follow up regarding where your furniture is and when you ring to enquire they tell you anything but the truth. Once the goods are in the country apparently they check it out for faults, that is also a lie because one of the chairs we ordered had a gouge on the back which would have been very obvious if anyone had actually checked it. Anyway we finally have our furniture so goodbye Early Settler you won't see us again.

The shop is arranged with the most inspiring furniture I have seen lately. The furniture are arranged in an informal way, inviting you to look sit. The modern look of the show room is inviting the colour scheme up to date.I was positively impressed about this shop who I frequently visit for about 20 years now. Well done.The staff leave you to your self and if you need help or assistance they are there for you. Professional advise and support without the pressure of needing to close a deal. Very refreshing.I felt great to have purchased great value for money. The quality I buy at early settler has not changed in the 20 years I nut there. Again I bought some lasting furniture that make a statement in my house.Thanks early settler to be there and still are there after all these years. I love returning to your shop.Annemieke Becks

I bought a cabinet online 24 Nov paid for delivery in 14 days. Still not here. I rang Monday 12 Dec assured it was on its way and I would hear from Wellington. Nothing so far. Really disappointing.It finally arrived towards end of January - after several phone calls to online support that were helpful on the surface but nothing positive happened, just more delaying tactics. No phone calls back when they said they would. Finally we talked to the Wellington store manager who took our concerns on board, refunded a discount and it arrived not long after. I am happy with the cabinet but will not buy anything online from them again. I will do person to person at the Wellington store.

Very friendly staff. If you want good quality items (for a price), this is a good shop

I love the items here! Sometimes freighting has taken longer than expected to get things in but helpful staff and beautiful products.

Bad customer service and business practice, can't order stock (not guaranteed we will have the stock after ordering) unless paid a deposit, then charge fees for paying on the phone, when i visited the store but advised the stock has been taken. Nothing there made easier for customers.dont recommend them at all.

Very good store to do business with. Ordered a fairly large amount of furniture, delivered on time and to the exact locations in the house where I wanted the items. I noticed that one of the items was broken after unwrapping, and when I called the store they were very apologetic and clearly made it a priority to replace it. I had a new item within two days. Great customer service, which cannot be said for some other furnishing houses.

Happy to say after leaving a 1-star review yesterday, I was promptly followed up with a phone call from Early Settler first thing this morning. We discussed a resolution that would work for both of us and I am more than happy to change my review to 5/5 stars :-) Am looking forward to receiving my new drawer and appreciate their follow up.

Placed my order in January and I’m still waiting. There has been absolutely zero contact or updates on delivery date. It doesn’t matter if you order in store or online, you still have to wait. I still require more furniture for my new home but will not order from early settler again. Early settler needs to get their ordering system’s sorted and have more stock on hand.