Autostop Johnsonville

The team was great today sorting out a small job for me - great service

Stu was most helpful and friendly, since I phoned only 15minutes before I could leave the car for puncture repair. Very prompt service, as was the young receptionist - most impressed indeed

I highly recommend this place! The short of it is that they are very friendly and easy to deal with. Their customer service is one of the best I've ever experienced across all industries! If you have any hesitations to get in contact with them I recommend you just get in touch. I don't see myself dealing with any other place after my experiences here.Here are some detailed experiences if you care to read further:I first came to Autostop because I got a tyre puncture. I rolled in feeling very sorry for myself. Luckily, Tom greeted and was super friendly about everything. He said they can take a look at it if I was willing to wait. Within the half hour Tom fixed everything and I was back on the road again!I've come to Autostop since then for the regular servicing and WOF and it has been a positive experience every time. Over the years I have dealt with several people on the team. Josh at reception was really nice and friendly. In the last few years I have mainly interacted with Christine at reception and she is a star! She is so warm and friendly, so nice and so down-to-earth. She has amazing customer service and I love getting a call from her or dealing with her at the reception desk. They also keep you well informed about your job via text message.Another situation occurred when my car overheated one evening because of a coolant leak. I asked the tow truck to tow it to Autostop, despite the shop already being closed because it was so late in the night. I called Autostop the following morning and they were totally fine with me towing my car there and across the next few days proceeded to fix the issue with no fuss at all!Most recently, I visited Autostop because I noticed that my brakes were noisy. I met a member of the team named Stu who was very friendly and knowledgeable. He was able to diagnose the problem for me immediately. Unfortunately, Autostop was busy with jobs for nearly 2 weeks. He was very empathetic about my situation and gave me some recommendations for other shops in Johnsonville. He told me to come back to them if I didn't have any luck with another repair shop and he could at least give me a quote. I checked out the 4 other shops in Johnsonville and they were also unusually busy with jobs. When I went back to Stu at Autostop he felt very sorry for me that I was unable to find another shop to help me. I was happy to leave my car with Autostop for the next 2 weeks knowing how busy all the shops were in the area, but knowing Autostop was my regular repair shop. Over the next few days, Christine notified me that they would be able to get the job done within 2 days! When the job was done, Stu gave me a call and told me that he was able to work on the car and that he was able to find spare time in the day to have a look at it. He also expressed how he wanted to help me and that he felt bad for me and the situation I was in. I told him how grateful I was to him for not only turning the job around remarkably quickly but for helping me in the first place when I just didn't know what to do. I also wouldn't be surprised if Stu just stayed late to work on the car in his own time. I'm very grateful for the job Stu did and the way that he dealt with me throughout this whole situation. He definitely went the extra mile!I highly recommend Autostop to anyone! I really like dealing with this team. Every interaction I have had with them is gold. They feel genuine, kind, knowledgeable and friendly. Their work has obviously left an impact on me to the point that I remember their names despite it being years since I've dealt with some team members. To the team at Autostop, thank you for all the work you do! It doesn't go unnoticed and I am super grateful to all of you! Great job!

I have been going to them for 15 years and trust them to do a great job looking after my vehicles. Always prompt and upfront with what is required and the costs involved. Their work is reliable, I have never had to take anything back to them. Very friendly and flexible. Open from 7 am to 6 pm weekdays and from 7 till 12 on Saturday. Great location too.

Awesome team to deal with. They managed to help me out in a tight spot and get me back on the road on time before the Picton ferry left. Big thanks to team inc Stu and Mark.

Very professional and great customer service. Keep up the amazing work team!!

Needed a bit of welding done at short notice to make a custom tool for a motorcycle. No problem they said - was done within an hour. Great service - thanks

The team at Autostop Johnsonville exceed expectations in terms of service, value for money, advice and reliability. They are personable, honest, knowledgeable and go above and beyond each and every time.We know our vehicles are in good hands here!

This crew truly are professionals, and It is easy to see why they were recommended to me by a third party.I am astonished by the efficiency of this team, and have provided me with an excellent service.Tom was prompt with the repairs to my vehicle, and I am glad to say I will be returning for any services needed.