Five Star Nails Ormiston

5 star for Nicole, She was lovely, service was great, very customer-centric. I would only come back to the store again because of her.

got my lashes done hair and love sm they are very good quality and the lady’s are very nice and helpful coming back soon xx

This is probably an unusual review in that I'm rating 1 star for the manicure I received and 4 stars for the awesome service recovery from the management at Five Star Nails.I was a walk-in on the 4th of June wanting a gel manicure. The salon was quite busy, but I was happy to wait and was eventually served by a lovely lady, though she seemed a bit rushed.All went well with my manicure and it looked great once it was done. But within a few days I had a large chip on one nail and by just over a week I had large chunks of polish flaking off several nails. In my experience - this is not normal for gel polish, which usually grows out with the nail, or gets soaked off when it's time for a new manicure.I emailed Five Star Nails with photos and a detailed account my experience. I requested a refund as the service I paid for was not up to expected standards. I was met with a quick, professional response - a refund was agreed to by management and came through within 24 hours.I think it says a lot about a business when something goes wrong and their response is to take the customer seriously and provide a fair resolution immediately. It shows integrity and makes them worthy of a second chance :) .

This place has the best atmosphere, best customer service, very responsive when called. Got deluxe pedicure done here, really well done. Actually the best I have gotten so far. Staff are really friendly. Felt really good and relaxed. Very professional as well. I would highly recommend.

BEST 5 STAR NAILS Ive been too! Wonderful, lovely staff, who actually speak to you (and not continuously, relax!) and not constantly with each other in their own language. Bright, super clean, fresh salon, great lighting.....amazzzzzzzzzzzin spa massage chairs BLISS! Make this place a monthly MUST DO ... that goes for the KIWI MEN TOO .... go get your hooves trimmed, buffed and oiled.. yes front and rear hooves. ❤ Be Back in a few weeks!

Lovely service but the quality of the products are poor. The colour began chipping off after a few days and I don’t think gel should do that

Lady who did my nails was lovely, service was good, but over charged compared to prices displayed. Was unable to get refund and was given a voucher.

Went to get my toes done with my mum this afternoon and they will perfect when we walked out! Mum noticed that the paint on her big toe was coming off and that made us angry, When we got home I noticed that the colour on all my toes were coming off ! Definitely not going back there!