Rachna's Jewellery & Fashionware

Bad customer service. The guy who served us lacks patience. He comes as pushy and un helpful. He needs to step back and let the customers make the decision and choice of attire. Secondly its overly priced. You can get the same thing at a fraction of a price online from other shops.

Happened in early 2019 in theri Newtown Shop. Took us on a ride. All I needed was a minor repair which needed very little gold. Said they will do the repair for about $60, but after the repair, I was served a bill of $238 with no explanation or no extra gold.

Excellent as always for many many years now and excellent workmanship. Very disappointing to see some reviews given all Rachna's prices are comparable to Singapore and India. The prices are based on quality therefore u have to pay more for good quality gold embroidery. Also if you buy more than one item a discount is good customer relations. So not sure why there is so much disgruntlement Rachna is an old well reputed family business of many many years, true Wellingtonians are aware of this.

This shop is really lovely offering a large array of Indian dress clothes, saris, accessories, shoes, etc. I went here for a wedding dress and the shop owner was more then helpful. He spent a number of hours with me going through many different colours and variations of the style I was looking for. I was also very impressed that he took the time to speak to my partner on the phone to get more of an idea of what I was looking for. I did not realise that my partners family had already sent a dress from India with accessories. It was a bit of a surprise. Because of that, within two weeks I rang the owner and explained my situation to him. He stated that while I was not entitled to a refund (it was a $695 retailed dress that I purchased with a small head piece accessory for $410), he was more then happy to allow me a store credit but that I must come back to the store within a week and a half. I thought this was very fair. Due to unforeseen circumstances and having to leave the country shortly after this phone call, I was not able to return the dress until about 3 months later at which time the owner said I could extend my credit until the end of the year. I was shocked by his generosity and his understanding of my situation.I do recommend shopping at Rachna if you are looking for stylish and elegant clothing. I will definitely be back. Thank you!

I buy all my clothes and jewels from this shop only. I have travelled widely abroad and been to so many shops and i only trust and spend my money here at Rachnas. The owners are very well respected , very hardworking, helpful, kind and have good quality products. I definitely recommend this shop.

Bad customer service. The guy who served us lacks patience. He comes as pushy and un helpful. He needs to step back and let the customers make the decision and choice of attire. Secondly its overly priced. And He Changes words before and after Buying .

Please be aware of this shop i do not recommend buying anything from here, i wouldn't even give it a 1 star. The owner does not follow market price he insteads makes his own price which is double and triple than what it should be and does not disclose the fact that he makes his own price. when we found out the market rate and questioned him on his price he became very rude and defensive and said it is my shop and i can sell jewellery at whatever rate i like" . We all so gave him a chain to fix and told us he has to send it to Auckland to have it fixed when in fact he sent it within the Wellington area. I wouldn't trust this person from a bar of soap"

Got yelled at by the owner when trying to return a faulty item. He told me the consumer guarantees act applied to everything in the store except for the jewellery i had bought (which wasn't cheap). He refused to give me a refund although the item had broken after wearing it once. He was aggressive and rude. Do not recommend this shop to anyone.

They have good selection of Indian clothes. They also have gold jewellery collection which is 22 carat gold. The price range for clothes and jewellery is very high but as there is very less options in Wellington Region, there is no other way.