DB Schenker (NZ)

I was beyond surprised that Adidas chose this company to deliver their products to customers in NZ. The inconvenience was too much. No update on deliver status on their website. Called them to help check and got hung up after 20 minutes wait. Afterward I had to call Adidas and finally got assisted. My first order with Adidas had no issue, but the last two made me depressed because I did not know where my packages were the entire delivery period.

If I could rate 0 stars I would, why Adidas NZ use this company I have no idea. Tracking is useless, it's already past the agreed delivery date" and no sign or update on my order. It's insane paying $11 delivery for one singlet and it taking so long to get here

Doesn’t even deserve one star. Absolutely appalling service ordered two months ago from Reebok. This was a much wanted Christmas gift for someone. I saw that the item has arrived in the warehouse in Auckland. So I called in December to ask the ETA of delivery as at that time it had been sitting in Auckland for over a week. I was told it would arrive before Christmas. It’s now January and the product is still sitting in the warehouse in Auckland. Was even more appalled when two weeks before Christmas I had ordered something via a different company that uses AU and NZ post. Wasn’t expecting it to arrive prior to Christmas but it arrived a few days later, well before Christmas Day. Which just really shows how absolutely appalling this company is. I won’t be ordering from Rebook again due such a significant delay.

Slow shipping, same story as every other review here, their tracking doesn't work and no one can tell you what's happening with a parcel. Agreed delivery date" is listed on the order but not met

One star is more than enough, I don't know why Adidas using their service, it also decreasing Adidas reputation for timely delivery and sale. Don't buy from Adidas until they finish the agreement with db schenker. Its for 2 weeks the parcel from Adidas is with driver. I don't know what the driver is doing. Poor tracking software. Poor customer service.

2 orders (separate shipments) from Nike in Aus, both arrived in about 4 working days. Only issue is that the tracking isn't updated at all until like 1 hour before it's delivered so from my pov, seems like they're still in Aus awaiting collection unless I coincidentally check tracking 1 hour before it is delivered or receive it.Overall, very quick and that's what matters to me :)

Ordered from Adidas (NZ) was shipped from Australia! All I can say is the tracking information hasn't been updated at all on the website for my order still says 'Booked waiting to be picked up' and it's been just about 3 weeks.I got extremely worried about it so messaged DB Schenker NZ to see where my parcel was and they replied saying it was waiting to still be picked up from Australia and wasn't in New Zealand. (Horrible spelling in the email response, I was so surprised!) I then decided to message Adidas via Messenger on Facebook to see when it was getting picked up and they said it was ready to be picked up from Auckland and handed over to Posthaste and they sent me the tracking for posthaste! (There customer service was way better and had more info then the courier company!)It was handed over to my local postie on Friday and will likely be delivered on Monday 3rd so I'll update when I see my parcel :)Horrible customer service from this company, and the tracking is so bad!

As you will find reading other reviews, this company is a shambles when it comes to delivering for Adidas, after shoes were packed and ticket was created for db to pick up, took over a week that to happen. Then who knows what happen for the next 2 weeks after that but all the update said was collected, not where it was or when I could expect them, thank god they finally arrived, but over a month to wait for a package going locally in Auckland is shocking!Severely lacking in customer service and professionalism.

One of the best, if the not the best courier companies if you dont want your item delivered on time.Ordered the Reebok shoes on 22/4, delivered on 11/5 from Auckland to Hamilton. Agreed delivery date was on 3/5. I suspect someone was literally walking wearing them to Hamilton. Even then, it shouldn't take almost 3 weeks?Their real" time tracking system is pretty mint. It tracks how useless their delivery system is. My shoes are still "out for delivery".Anyways